Rannar Murro
C&B Supervisor
Warsaw
Summary
Rannar, a seasoned HORECA professional with almost a decade of experience, brings a dynamic skill set perfectly suited for the team. His proven adaptability to dynamic environments and high-pressure situations, coupled with a positive attitude, sets him apart.
His commitment to learning, good teamwork, discipline, and problem-solving prowess position him as an invaluable asset. He thrives in fast-paced settings, consistently meeting high goals with resilience.
Rannar's track record reflects not just experience but a proactive approach to achieving the best results.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
C&B Supervisor
Hilton Hotels & Resorts
11.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Manage end-to-end event logistics, including venue selection, vendor coordination, and onsite event management.
- Developed and implemented customer service policies to enhance satisfaction.
Customer Relations Manager
Partage
01.2022 - 05.2023
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Made customers aware of current and new programs and services.
- Performed duties and provided service in accordance with established operating procedures and company policies.
F&B, C&B Supervisor
NYX Hotel Warsaw, by Leonardo Group
01.2019 - 08.2022
- Coordinated a team up to 10 personnel.
- Established professional relations with clients: ING Bank Śliąski / Dr Irena Eris / Budimex / Nabakowska Architekci etc.
- Planned, coordinated: staff events / parties / business meetings / conferences / religious events.
- Trained staff according to the company policies.
- Checked and maintained the electronic devices in department: projectors / tv's / computers / coffee machines / event board.
- Reacted swiftly and client orientated to the changes before and during the event.
- Conducted regular reviews of operations and identified areas for improvement.
- Monitored workflow to improve employee time management and increase productivity.
Team Leader
Dixa | Dobro&Dobro
05.2020 - 01.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
English Teacher
Self-Employed
03.2020 - Current
Education
Bachelor's Degree in Journalism -
Warsaw Higher School of Humanities
Warsaw, Poland 01.2016 - 01.2019
Career Development, Individual Development
EMEA Mentoring Program
12.2024
Skills
Strategic Planning
Certification
Agile Methodologies from Scratch
Hobbies
- Guitar & Singing
- Gym
- Long walks in the nature
- Networking
- Golf
Timeline
LinkedIn 40h Courses for Sales Professionals
01-2024
Agile Methodologies from Scratch
06-2023
Python for Absolute Beginners
04-2023
C&B Supervisor
Hilton Hotels & Resorts
11.2022 - Current
Customer Relations Manager
Partage
01.2022 - 05.2023
Team Leader
Dixa | Dobro&Dobro
05.2020 - 01.2021
English Teacher
Self-Employed
03.2020 - Current
F&B, C&B Supervisor
NYX Hotel Warsaw, by Leonardo Group
01.2019 - 08.2022
Bachelor's Degree in Journalism -
Warsaw Higher School of Humanities
01.2016 - 01.2019
Career Development, Individual Development
EMEA Mentoring Program
Similar Profiles
Jesse BonillaJesse Bonilla
Food & Beverage Assistant Manager at Hilton Hotels & Resorts, Hilton La RomanaFood & Beverage Assistant Manager at Hilton Hotels & Resorts, Hilton La Romana
Alyssa PriestAlyssa Priest
Group Sales Coordinator at Hilton Hotels & ResortsGroup Sales Coordinator at Hilton Hotels & Resorts
Juancho SueyroJuancho Sueyro
Regional Director of Sales & Marketing – Caribbean & LATAM at Hilton Hotels & ResortsRegional Director of Sales & Marketing – Caribbean & LATAM at Hilton Hotels & Resorts
Tamara Wyman-VargasTamara Wyman-Vargas
Bartender/Server at Hilton Hotels & Resorts, Oakland AirportBartender/Server at Hilton Hotels & Resorts, Oakland Airport
Oliwia KowalskaOliwia Kowalska
English Teacher at Strefa JęzykaEnglish Teacher at Strefa Języka