Raoul Kasonta Mushitu
Krakow
Summary
A reliable, skilled and motivated professional with expertise in customer-facing positions, order management, O2C operations, data processing, and switching to data analysis. Over the years, I have consistently delivered exceptional results and contributed to the success of diverse projects and initiatives.
As an international business graduate, possessing a strong economic sciences background and a high passion for IT tools, I have a high drive for innovation and improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AR Analyst
IBM
08.2021 - Current
- Orders processing in ERP systems such as SAP;
- Preparation of reports for different stakeholders
- Processing of other financial documents such as credit, and debit notes etc;
- Processing of returns of goods shipped to customers;
- Review of orders for accuracy, errors and omissions;
- Communication with customers by email and phone calls regarding order status, backorders, delivery schedule etc;
- Training and mentoring of new joiners
- 100+ orders processed daily;
Transcriber and Editor
GoTranscript
07.2018 - 12.2023
- Converting audio files into written documents in French and English of wide range of sectors in web-based tool.
- Grammar, spelling, and syntax, spelling mistakes corrections of transcription works
- Transcription. Performed up to 40 minutes audio per day.
Operator
Stokson
08.2020 - 07.2021
- Quality-check, sealing and labeling of packages of donuts.
- Average 3 pallets sealed hourly
Sales Representative and Customer Care Agent
Tekrum
07.2017 - 05.2018
- Customers contact to seal sales deals of wide range of cosmetics and health products.
- Customers and prospects contact to generate new business opportunities and projects to achieve company goals.
- Recommendations of accurate and effective solutions to customers after identification of problems.
- Evaluation of satisfaction of customers.
- Performed over 150 calls per shift as per company recommendation
Education
Master of Science - International Business
Andrzej Frycz Modrzewski Krakow University
Krakow, Poland09.2023
Master of Science - Economics (International economics)
Ternopil National Economic University
Ternopil, Ukraine12.2018
Bachelor of Science - Economics
Ternopil National Economic University
Ternopil, Ukraine06.2017
Bachelor of Science - Economic And Administrative Sciences
University of Lubumbashi, Extension of Likasi
Likasi, DRC06.2011
Skills
- Python
- SQL
- SAP
- MS Office
- Microsoft Outlook
- Microsoft 365
- Excel (PivotTables, VLOOKUP, etc)
- Power BI
Languages
French, Swahili, Lingala
Native language
English
Upper intermediate
B2
Polish
Intermediate
B1
Portuguese
Elementary
A2
Ukrainian
Upper intermediate
B2
Certification
SAP 4/HANA
Data Protection Officer Trainee
Project Management Level one
Agile Method
etc
Hobbies
Football, Learning, Books, Cinema, Music, Fitness, community and social activities etc.
Timeline
AR Analyst
IBM
08.2021 - Current
Operator
Stokson
08.2020 - 07.2021
Transcriber and Editor
GoTranscript
07.2018 - 12.2023
Sales Representative and Customer Care Agent
Tekrum
07.2017 - 05.2018
Master of Science - International Business
Andrzej Frycz Modrzewski Krakow University
Master of Science - Economics (International economics)
Ternopil National Economic University
Bachelor of Science - Economics
Ternopil National Economic University
Bachelor of Science - Economic And Administrative Sciences
University of Lubumbashi, Extension of Likasi
Similar Profiles
Jaison GeorgeJaison George
Application Architect at IBMApplication Architect at IBM
Bhavya ReddivariBhavya Reddivari
SAP GRC Consultant at IBMSAP GRC Consultant at IBM
Sana Anjum ShaikSana Anjum Shaik
Quality Assurance Engineer at IBMQuality Assurance Engineer at IBM
CHARLES HAMILTONCHARLES HAMILTON
Agile Project Manager at IBMAgile Project Manager at IBM
Sebastian SztukSebastian Sztuk
Senior QA Automation Software Engineer - Team Lead at Spyrosoft Solutions S.A.Senior QA Automation Software Engineer - Team Lead at Spyrosoft Solutions S.A.