Summary
Overview
Work History
Education
Skills
Travel, Football, Rock music
Languages
Timeline
Generic
Raphael Groenen

Raphael Groenen

Popesti-Leordeni

Summary

Name: Raphael Wesley Groenen Position: Invoice 2 Cash - Account Receivable Summary: Highly skilled with a strong ability to think critically and make practical decisions. Excellent interpersonal and coaching skills, adept at motivating and building effective teams. Possesses exceptional verbal and written command of the English language. Proficient in computer literacy and possesses strong organizational abilities with a focus on prioritization. Committed to delivering contractual agreements and consistently seeks opportunities to enhance existing processes and add value.

Overview

18
18
years of professional experience

Work History

Accounts Receivable

Genpact Bucarest
01.2023 - Current
  • Generate and process accurate and timely customer invoices
  • Ensure billing accuracy and compliance by reviewing sales orders and contracts
  • Monitor and follow up on outstanding invoices within accounts receivable
  • Resolve payment discrepancies and outstanding issues by interacting with customers
  • Collaborate with sales and customer service teams to address billing inquiries
  • Coordinate with internal departments to resolve billing disputes and discrepancies
  • Maintain accounts receivable reports and reconciliation statements
  • Provide regular updates on accounts receivable status to management
  • Assist in developing and implementing invoicing and cash collection procedures
  • Identify opportunities for process improvements within the Invoice-to-Cash cycle
  • Stay updated with industry best practices and regulations related to billing and cash collection.

Quality Analyst

Majorel MSE Strategy
01.2021 - 01.2023
  • Conducted weekly quality audits for a team of 20 agents
  • Analyzed quality data and error metrics to provide coaching and improvement suggestions
  • Published dashboards at defined intervals to track performance
  • Implemented quality initiatives to drive improvements within the team
  • Led a team of over 30 customer care agents, ensuring recruitment, upskilling, and performance management
  • Proactively identified quality concerns and devised action plans
  • Participated and led external/internal calibration sessions
  • Regularly interacted with Excel and dashboards for data analysis.

Customer Care Agent

Majorel
01.2020 - 01.2021
  • Handled inbound calls and written correspondence, delivering excellent customer service
  • Demonstrated proficiency in problem-solving and responding positively to customer inquiries
  • Exceeded KPIs in volume, quality, performance, and attendance
  • Investigated customer requirements using specific systems and followed procedures
  • Adapted flexibly to handle additional tasks when required.

Tourist Guide & Driver

01.2016 - 01.2020
  • Discovery Jeep Safari in the Canary Islands, Sold excursions to customers and provided on-the-spot problem-solving
  • Conducted touristic information research and planned tours
  • Offered sightseeing advice and acted as a translator and interpreter
  • Transported and accompanied tourists during their excursions.

Main Worker

Star Group
01.2010 - 01.2016
  • Built and dismantled stages for events
  • Handled catering responsibilities during events
  • Ensured timely project completion and served as the point of contact between waiters and the organization.

Head Waiter

Pub Lindehof
01.2006 - 01.2010
  • Provided friendly and professional customer service
  • Monitored and controlled stock levels
  • Organized weekly work schedules for the team
  • Conducted daily cash flow monitoring.

Education

KTA

Skills

  • Critical thinking and decision-making
  • Coaching and team motivation
  • Strong command of English language (verbal and written)
  • Computer literacy
  • Organizational and prioritization skills
  • Process improvement and adding value
  • Computer:
    Microsoft: Excel, Word, Power
    Point, Outlook, Teams, Skype, SAP, Highradius, Salesforce

Travel, Football, Rock music

 I'm a travel enthusiast who loves to explore new places, cultures, and landscapes. When I'm not on the road, you can often find me indulging in my passion for football, cheering for my favorite teams with enthusiasm. Additionally, rock music is my go-to source of relaxation and inspiration, as its powerful melodies and lyrics resonate deeply with me. These three interests define a significant part of who I am, and I'm always excited to share my experiences and connect with like-minded individuals. 

Languages

Dutch, Italian
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2
French
Intermediate
B1

Timeline

Accounts Receivable

Genpact Bucarest
01.2023 - Current

Quality Analyst

Majorel MSE Strategy
01.2021 - 01.2023

Customer Care Agent

Majorel
01.2020 - 01.2021

Tourist Guide & Driver

01.2016 - 01.2020

Main Worker

Star Group
01.2010 - 01.2016

Head Waiter

Pub Lindehof
01.2006 - 01.2010

KTA

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Raphael Groenen