Rawan Matar
Warsaw
Summary
Health Coach in training, passionate about empowering individuals to adopt and maintain a healthy lifestyle. Seeking to transition into a new role by utilizing my broad expertise in coaching, educational teaching and delivering impactful training sessions.
Overview
15
15
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Data Governance Analyst
Randstad Sourceright
06.2023 - Current
Portfolio Activation - Customer Success
Cisco Systems
06.2021 - 06.2022
- Lead kick-off meetings with stakeholders to gather information that help to plan customers' journeys
- Engage with customers and partners to drive them through Enterprise agreement and a la carte licenses onboarding activities.
- Drive high customer satisfaction and reduce churn by providing a globally consistent customer experience.
- Prepare presentations for the training sessions
- Train, educate, and create awareness of the benefit of Enterprise agreement and smart licenses.
- Support the delivery of the technical sessions by co-ordinating customers and Technical engineers to ensure on-time engagement.
- Leverage lifecycle onboarding expertise to identify customer expectations that could impact successful delivery
- Proactively plan and lead Executive business review(EBR) meetings with customers and stakeholders
- Provide processes and offer improvement feedback
Sales & Customer Success Manager
Pal Trade
09.2020 - 06.2021
- Contact clients and potential clients to evaluate needs or promote products
- Resolves customer complaints by investigating problems and developing solutions
- Monitor quality and keep the products and services up to date in a compliant way
Customer Success Manager
Global Medical Health - WhatClinic
11.2017 - 07.2020
- Lead customer onboarding sessions to ensure smooth adoption of the company's services.
- Develop and deliver comprehensive training programs tailored to customer needs, helping them achieving their goals.
- Build strong,lasting relationships with customer by making retention calls and organizing EBR meetings.
- Act as a trusted advisor, proactively identifying opportunities for customers to drive more value from the service.
- Handle objections, communicate company policy and use problem-solving skills to solve their problems and suggest alternatives
- advocate for customer needs and feedback within the company,collaborating with sales and engineers to enhance the customer experience.
- Reduce churn by providing a great customer experience
- Monitor customer health scores and take proactive steps to mitigate risks of churn or dissatisfaction.
Sales Bonus Analyst
IBM - Google Project
12.2016 - 11.2017
Account receivable specialist
Accenture
12.2016 - 11.2017
- Accounts management .
- Help and support customers with all account related queries.
- Guide clients on how to manage their credit line to avoid exceeding their credit limit and account suspension.
Information Technology Teacher
Al-Rawdah School and College
09.2010 - 01.2013
NXT Robot Trainer/Coach
Jabal Al-Nar institution - Ruwwad Project
01.2010 - 08.2010
- Conduct hands-on training sessions to teach students how to design, build, and program LEGO NXT robots.
- Guide teams through robotics challenges and competition such as LEGO league (FFL).
- Develop and adapt lesson plans to fit different age groups and skills level.
- Foster teamwork, collaboration and problem-solving skills among participants.
- Encourage creativity and innovation.
Language Quality Consultant - Part Time
G Partner - Google Project
03.2023 - 06.2024
Market Researcher - Assigned Projects (Part time)
EMBS Group
02.2017 - 06.2019
Education
Master of Science - Corporate Management
Poznan University Of Technology
04.2001 -
Bachelor of Science - Computer Science
An-Najah National University
04.2001 -
Skills
Training and Coaching
Effective Communication
Goal Setting and Achievement
Motivational Leadership
Feedback and Performance Improvement
Project Management
Quality Control
Certification
Cisco Customer Success Manager (CSM) certification
Personal Information
Nationality: Polish
Tools
Excel advanced, ChurnZero, Zendesk, Gong, SalesForce, Jira, CSS, HTML, SQL basics
Timeline
Data Governance Analyst
Randstad Sourceright
06.2023 - Current
Language Quality Consultant - Part Time
G Partner - Google Project
03.2023 - 06.2024
Portfolio Activation - Customer Success
Cisco Systems
06.2021 - 06.2022
Sales & Customer Success Manager
Pal Trade
09.2020 - 06.2021
Customer Success Manager
Global Medical Health - WhatClinic
11.2017 - 07.2020
Market Researcher - Assigned Projects (Part time)
EMBS Group
02.2017 - 06.2019
Sales Bonus Analyst
IBM - Google Project
12.2016 - 11.2017
Account receivable specialist
Accenture
12.2016 - 11.2017
Information Technology Teacher
Al-Rawdah School and College
09.2010 - 01.2013
NXT Robot Trainer/Coach
Jabal Al-Nar institution - Ruwwad Project
01.2010 - 08.2010
Master of Science - Corporate Management
Poznan University Of Technology
04.2001 -
Bachelor of Science - Computer Science
An-Najah National University
04.2001 -