Recep Aslan

• Developed successful sales tactics, specializing in Square product offerings.
• Provide timely and professional responses to incoming calls and emails regarding the transactions, requirements, or concerns of customers.
• Handled inbound calls and emails from Square sellers, resolving queries and ensuring optimal product utilization.
• Proficient in cross-selling and upselling genuine solutions tailored to sellers' needs.
• Troubleshooted tech issues and provided service cloud management.
• Assisted with web management, ensuring seamless integration with third-party websites.
• Took ownership of customer issues, documenting and following up with engineers on product bugs and features.
• Analyzed trends to suggest process and product improvements.
• Collaborated cross-functionally to enhance procedures and products.
• Maintained exceptional service levels with a customer-centric approach.
• Processed refunds, exchanges, and service requests for customers.
• Customized support experiences for individual customers.
• Possessed a coachable mindset, dedicated to personal improvement.
• Passionate about simplifying the buying and selling experience for startups.
• Utilize soft skills to engage with sellers over the phone, asking questions and offering solutions for their business.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

• Assisted customers with product-related questions, feedback and complaints.

• Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
• Addressed customer service enquires quickly and accurately.

• Being very knowledgeable about the project products.

• Call/Chat/Email with clients and manage tickets through to completion.

• Coordinate with all branches of our support teams to better understand and resolve client inquiries.
• Provided information on after-sales services for comprehensive support.
• Referred customers to team leaders and expert advisers for complex inquiries.
• Monitored email to promptly collect and respond to complaints.
• Listened to individual complaints with an open mind and asked detailed questions to understand issues.
• Kept organized calendar and set up new appointments for field personnel resolving issues.
• Processed refunds, exchanges and service requests for customers.
• Scheduled new product deliveries.
• Followed scripts and processes to uphold brand standards.
• Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Maximized customer satisfaction by resolving service issues promptly.

• Conducting fire drill training
• Product sales and consultancy
• Understanding customer needs and recommending appropriate products or services
• Maintaining accurate sales records and reports
• Contacting clients
• Delivering products

• Analyzing the quality of the texture threads
• Conducting quality checks and proofreading documents for accuracy
• Collecting data during experiments and accurately recording observations and measurements
• Participating in discussions, attending meetings, and working with other lab members
• Reporting data

• Using computers to control machines
• Following standard operating procedures and guidelines for operating processes.
• Collaborating with team members and supervisors to coordinate and prioritize tasks.
• Giving reports to manager