Avnish Jugernauth
Swietoszow,02
Summary
Experienced Instructor with a demonstrated history of working in the retail industry. Skilled in Sales, Training Delivery, Community Management, and Training & Development.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
NJOB GRUPA (GXO LOGISTIC)
2024.10 - 2025.02
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Retail Supplier
Decathlon Indian Ocean Booster
2023.07 - 2024.07
- Reduced inventory costs by optimizing safety stock levels and effectively managing obsolete items.
- Presented monthly forecast updates to senior management, highlighting key changes and risks in the demand outlook.
- Monitored actual sales performance against forecasts, adjusting plans as necessary to ensure optimal inventory levels are maintained.
- Ran weekly fill rate reports to highlight potential issues and corresponding solutions.
Customer Service Assistant
Emtel
2020.10 - 2023.07
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Training Officer
Smollan
2016.10 - 2020.09
- Identified training needs and planned classes accordingly.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
- Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
Samsung Product Trainer (IM)
Samsung Product Expert
2014.06 - 2016.03
- Knowing All Samsung products
- Help people with choosing what they are buying , giving them information
- Writing report on everything concerning the the brand
- (products, customers and store report)
Indoor Sales Representative
TheBrandHouse Ltd
2013.11 - 2013.12
- Help Client on choosing what they are buying
- Setup Tv/av components
- Making demos and to test products for customers
Education
Art and Design
Dayanand Anglo Vedic College
01.2012
Business Studies
Sir Abdool Razack Mohamed State Secondary School
01.2010
Skills
- Forecasting
- Product Management
- SAP Products
- Catalogs
- Monitoring
- Connaissance du client (KYC)
- Leadership
- Stressful Situations
- Relationship Building
- Problem Solving
- Problem-solving
- Sorting and labeling
- Warehouse operations
- Pallet jacks
- Microsoft Excel
- Supply ordering
- Time management
- Labeling and boxing
Languages
Creole (Mauritian)
Native language
English
Upper intermediate
B2
French
Advanced
C1
Timeline
Warehouse Worker
NJOB GRUPA (GXO LOGISTIC)
2024.10 - 2025.02
Retail Supplier
Decathlon Indian Ocean Booster
2023.07 - 2024.07
Customer Service Assistant
Emtel
2020.10 - 2023.07
Training Officer
Smollan
2016.10 - 2020.09
Samsung Product Trainer (IM)
Samsung Product Expert
2014.06 - 2016.03
Indoor Sales Representative
TheBrandHouse Ltd
2013.11 - 2013.12
Business Studies
Sir Abdool Razack Mohamed State Secondary School
Art and Design
Dayanand Anglo Vedic College