Reina Kowalska
Łódź,Poland
Summary
Experienced HR and administrative professional with a strong focus on employee lifecycle management, HR operations, and process improvement. Proficient in utilizing HR systems such as Workday and ServiceNow to manage employee transactions, ensure accurate documentation, and provide clear policy guidance. Skilled at collaborating with cross-functional teams to enhance compliance, maintain data accuracy, and optimize workflows for increased efficiency. Known for exceptional organizational abilities, problem-solving skills, and a proactive approach to continuous improvement, while consistently maintaining professionalism and confidentiality in fast-paced, dynamic environments.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Employee Lifecycle Specialist
Takeda SCE Sp. z o.o.
Lodz, Poland
10.2022 - Current
- Understanding and utilizing HR systems including Workday and the Employee Portal to provide solutions to queries regarding HR policy, procedure, or the use of HR tools
- Executing employee lifecycle changes in HR systems (hire, change job, termination, leave of absence)
- Generating HR paperwork, such as contract of employment, annexures, work certificates, ad-hoc reference letters
- Collaboration with TA operations, Payroll, and Compensation & Benefits teams to ensure the correctness of employee data
- Providing HR support and solutions via a ticketing system (Service Now)
- Ensuring that documentation and requests meet the policy for each process
- Actively contributing to delivering, maintaining, and improving Corporate Services, procedures, and processes to increase employee satisfaction, driving performance, and achieve results
- Taking part in regional and/or country- specific projects, aiming at optimization of processes
- Identifying and researching incoming queries from managers, and HR Business Partners
- Effective collaboration with external providers and global team
Office Administration Manager
Kreston Menon Chartered Accountants
Dubai, United Arab Emirates
02.2016 - 08.2021
- Experienced in managing a broad range of administrative and executive support tasks with the ability to work independently and efficiently.
- Build and maintain strong relationships with existing customers through face-to-face interactions, phone calls, and emails.
- Handle PRO-related responsibilities for Free Zone, LLC, and DMCC administration, including visa procedures and compliance.
- Oversee documentation for visa requirements, applications, visa stamping, and trade license renewals.
- Effectively interact with staff at all levels in a fast-paced environment, demonstrating flexibility, proactiveness, resourcefulness, and professionalism while maintaining confidentiality.
- Prepare and present offer letters, appointment letters, and company-initiated benefits to employees.
- Manage cash and cheque collections from clients, ensuring accurate documentation and issuance of receipts.
- Generate and submit daily reports on collected cheques and cash to the sales team and credit control department.
- Monitor and follow up on overdue Statements of Account (SOA), reminding clients of upcoming and overdue payments.
- Uphold the company’s integrity by maintaining strict confidentiality of sensitive information.
Administrative Support Specialist
Ardin Realty Brokers LLC
Dubai, United Arab Emirates
02.2014 - 02.2016
- Manage all internal and external correspondence, including reading, responding to, and organizing emails as needed.
- Maintain efficient document filing systems and oversee cash handling, ensuring accuracy and security.
- Perform data entry and update necessary information in relevant software programs.
- Support the sales team by researching the property market, marketing properties through print and online platforms, and assisting with administrative tasks such as email notifications and payment processing.
- Utilize strong computer skills, fast and accurate typing abilities, and effective communication skills to navigate a fast-paced office environment.
- Responsible for drafting and processing sales and rental contracts, ensuring compliance with company policies and regulations.
Customer Service Administrator
Awadh & Obaid Electronics Co.
Dubai, United Arab Emirates
12.2011 - 12.2013
- Manage reception operations, including operating the switchboard, answering calls promptly and professionally, and directing inquiries efficiently.
- Maintain organized filing systems for office documents, attendance records, and staff work registers as required by office management.
- Perform accurate data entry and update relevant information in software systems.
- Keep employee communication records and contact lists updated for seamless internal coordination.
- Maintain and update filing systems as directed to ensure efficient document management.
- Provide professional front-office management services, ensuring a welcoming and organized environment for customers and visitors.
- Deliver secretarial and administrative support services as assigned, assisting with various office tasks to enhance operational efficiency.
Guest Room Attendant
Xanterra South Rim LLC
Arizona, United States of America
03.2010 - 06.2010
Education
Bachelor of Science - Tourism
Lyceum of the Philippines University
06.2006 - 10.2010
Polish Language
University of Lodz
Lodz 10.2021 - 04.2022
Skills
- Microsoft Office Suite: Advanced skills in Excel, Word, PowerPoint, and Outlook for efficient data management, document creation, and communication
- HRIS Systems: Experienced in Workday and Employee Portal for employee data management and HR operations
- Ticketing Systems: Proficient in handling HR inquiries via ServiceNow, ensuring quick and accurate resolution
- Administrative Efficiency: Self-motivated and highly organized, with a track record of managing tasks independently and meeting deadlines
- Time Management & Adaptability: Expert at prioritizing tasks under pressure and adapting to shifting priorities
- Document Management: Skilled in organizing and maintaining systems for easy access and compliance
- Cross-Functional Collaboration: Effective at working across departments to ensure smooth communication and project execution
- Communication: Strong verbal and written communication skills, delivering clear and professional messages
Languages
Polish
Elementary
English
Advanced
Tagalog
Native
Certification
Lean Six Sigma Yellow Belt
Lean Six Sigma: White Belt
Timeline
Employee Lifecycle Specialist
Takeda SCE Sp. z o.o.
10.2022 - Current
Polish Language
University of Lodz
10.2021 - 04.2022
Office Administration Manager
Kreston Menon Chartered Accountants
02.2016 - 08.2021
Administrative Support Specialist
Ardin Realty Brokers LLC
02.2014 - 02.2016
Customer Service Administrator
Awadh & Obaid Electronics Co.
12.2011 - 12.2013
Guest Room Attendant
Xanterra South Rim LLC
03.2010 - 06.2010
Bachelor of Science - Tourism
Lyceum of the Philippines University
06.2006 - 10.2010
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