Rens Ruijters

• Responsible for correct process execution, addressing process issues and improve compliance and performance. Process understanding increased from 3.9 to 4.3 out of 5 within our first 6 months.
• Lead and support implementation of process improvement initiatives.
• Global process documentation owner and maintaining through Bizzdesign.
• Ensuring effective execution and maintenance of Integrated Support Model withing Customer Operations. Achieved through Super User training on both existing and new processes, Knowledge Management Tool implementation and active promotion of the model within the business.
• Driving force behind Knowledge Management Tool deployment and Operating Procedure standardization.
• Active member of the DM Corner on Teams, answering queries and supporting the various Deal Management teams across Lubricants.
  

• Process validation, CRM cleanse and migration (including cleansing over 200k Contacts and migrating over 800k Cases) for Project Blaze.
• Ad-hoc process, data and automation support for various T-Crew projects.
• Learned VBA & Alteryx skills and applied to daily tasks and completed projects from Lubricants RPA pipeline.
• Received GM award for helping design and implement Alteryx Billing Blocks project in EMEA Lubricants, which saved over 6 million USD in Working Capital.

• Supporting Sales with customer maintenance, pricing, contracting and disputes.
• Performing PLM Introductions, Replacements and Withdrawals for all Benefrux Lubricants teams.
• Designing, testing and conducting end user training for the PLM Bot project.
• Creating a process to identify and resolve a global GMO Exclusion issue.

• Supporting Country Buyers and Purchasers with vendor management, purchase order creation and billing queries.
• Auditing phone and e-mail tickets and conducting performance follow-ups.
• Monitoring SLAs and participating in recurring performance calls with internal and external stakeholders.
• Supporting design and testing of new vendor management application and training internal and external end users.

1st & 2nd line support for Hewlett Packard

2nd line support for Symantec