RISHABH TYAGI
Melbourne,Victoria
Summary
Service-oriented Engineer with strong knowledge of design tools, technologies, and best practices. Committed to helping customers understand and optimize their use of complex queries & process. Worked in domains like Banking & Finance, Retails and Ecommerce. Worked closely with the Client and Business Analysts & other project stakeholder to understand and document the business, functional and nonfunctional requirements. Create exceptional business/functional requirements documents using cases and test plans from product definitions. Excellent collaboration with all stakeholders situated at different geographical locations. Able to work well on multiple parallel tasks with minimal supervision while also functioning as a vital team member Quick learner with excellent analytical and communication skills CRM, Project, and Change
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Department Representive
Nissan
Canberra
08.2022 - 11.2022
- Closely collaborated with the Product Owners, SME's, Stakeholders and served as the liaison between the business and technology teams
- Strategic Change Management, Operations Control, KYC, Client Onboarding and Reporting
- Conducted meetings with end users, analyzed and articulated business requirements and further converted requirements into technical specifications using JIRA & Confluence
- Create Data Flow Diagrams, Use Cases, Sequence Diagrams, Use Case Diagrams & Activity diagrams
- Handled Process Narratives, Flow charting Techniques using UML/BPMN
- Solid knowledge of Scrum techniques and artifacts (including user stories, backlog refinement and definition of done) and can translate them into Jira processes.
Sales & customer service Analyst
BMW
Canberra
05.2021 - 11.2022
- Troubleshoot issues using logs analysis
- Transform requirements into IT system requirements / User Stories Prepare test strategies & ensure test coverage with reviews
- Inform customers on product specifications of all products/features, highlighting unique selling points and fulfilling customer needs
- Negotiate deals with customers, and accurately log activities on the internal lead management system.
Service Department Representative
Nissan
Melbourne
02.2018 - 03.2021
- Support system operations Incidents, Problems & Service Requests)
- Implement, design and document new and existing IT operational processes as well as perform individual coaching and training for business users
- Obtained sign-off from client on specifications
- Business Process Modeling using decision tables and Maintained Requirement Traceability Matrix RTM
- Review and evaluate any proposed solutions
- Define Is' & 'To Be' process models and data definitions
Operations/Administrative Assistant
Aussizz Group
Melbourne
12.2022
- Identifying the current- and future-state business processes
- Conduct functional walkthroughs to the IT Teams to integrate solutions
- Act as SPOC for business and responsible for certification of product release before user acceptance
- Impact and Gap Analysis and articulate the right questions to extract business
- Technical/Process documentation such as BRD, FRD and Solution design documents Expertise in CRM, Change Management worked as a liaison between business, technical and non-technical departments
- Production support, roll out and enhancement Apply system analysis techniques to apply workflow and functional limitations and document in Confluence
- Assess the complexity,size of change and overall risk factors for the change
- Defect management for production bugs root cause analysis,prioritization and re-testing of fixes Client Onboarding and Reporting
Education
Professional year program - Performance Education
12.2019
Master of Information systems - University of Melbourne
12.2018
Bachelor of Mechanical Engineering in AutoCAD designing - Graphic Era deemed to be University
06.2016
Skills
- Requirements Gathering
- Scrum Agile Methodology
- Business Process Automation & servicing
- Confluence
- JIRA by Atlassian
- MS VISIO
- Stakeholder Management
- Effort Estimation
- Quality Control
- Customer Relationship Management
- Decision-Making
- Microsoft Office
Websites
Certification
- Microsoft Azure Fundamentals AZ-900
- Microsoft Azure Admin Associate AZ-104
- Microsoft Azure Security Engineer Associate AZ-500
Timeline
Operations/Administrative Assistant
Aussizz Group
12.2022
Service Department Representive
Nissan
08.2022 - 11.2022
Sales & customer service Analyst
BMW
05.2021 - 11.2022
Service Department Representative
Nissan
02.2018 - 03.2021
Professional year program - Performance Education
Master of Information systems - University of Melbourne
Bachelor of Mechanical Engineering in AutoCAD designing - Graphic Era deemed to be University
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