Ritha Mutesi

• Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
• Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
• Monitoring account balance to identify potential issue and proactively address them before escalation.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and

resolving discrepancies

• Answered telephone or online requests and completed interactions quickly to meet productivity goals.

• Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Played a key role in supporting the bank''s community outreach efforts by participating in local events and representing the branch positively.
• Handled high volumes of transactions with precision, minimizing errors while maintaining excellent customer service standards.
• Participated in regular training sessions to stay updated on banking regulations, product offerings, and customer service best practices.

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.