Summary
Overview
Work History
Education
Skills
LANGAUGES
Timeline
Generic
ROAN ANG LONGAQUIT

ROAN ANG LONGAQUIT

Summary

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high quality professional relationships with callers. Skillfully delivered employee training, designed updated work policies, and benefit programs. Assisted in screening applications and participated in decision-making processes

Human Resources professional with commitment to enhancing employee satisfaction and managing efficient HR operations. Proven ability to support recruitment, handle employee relations, and facilitate training programs. Known for strong collaboration skills and adaptability in dynamic work environments.

Overview

13
13
years of professional experience

Work History

Human Resources Assistant

Private Outsourcing Company (ECC)
01.2023 - 08.2025
  • Conducts or assists with new hire orientation. Assists with planning and execution of special events such as benefits enrolment, organization-wide, manage paperwork, maintain employee records, and assist with the day-to-day administrative tasks essential. Organizing, maintaining, and updating human resources files and records. Answering HR-related internal and external requests and inquiries.

Quality Controller

CEVA LOGISTICS, Poland
01.2022 - 01.2023
  • Extensive background in sample evaluation, Checking and follow up. Displaying banners emphasising the importance of getting things right the first time.

SPA Receptionist

Holiday inn Resort Dead Sea, Jordan
01.2019 - 01.2022
  • Being a Receptionist answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments

SPA Receptionist

Grand East Hotel Dead Sea, Jordan
01.2018 - 01.2019
  • Being a Receptionist answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments

Customer Service Care Trainer (UPS Account)

Transcom Iloilo, PH
01.2017 - 01.2018
  • Company Overview: Business Process Outsourcing Company
  • To develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

Customer Service Care Representative (Amazon Account)

Startek Iloilo, PH
01.2015 - 01.2017
  • Company Overview: Business Process Outsourcing Company
  • Responsible for assisting customers with any inquiries while ensuring the highest standards of customer service are met.

Customer Service Representative (Teleflora Account)

SPi Global Iloilo, PH
01.2013 - 01.2015
  • Company Overview: Business Process Outsourcing Company
  • Supports customers by providing helpful information, answering questions, and responding to complaints. Support for clients and customers and they help ensure that customers are satisfied with products, services, and features

Education

Bachelor of Science -

University Of Iloilo
Iloilo City
04-2015

Skills

  • Microsoft WORD, EXCEL AND POWERPOINT
  • Office administration
  • Scheduling
  • Employee relations
  • Conflict management
  • Onboarding coordination
  • Computer literacy
  • Complaint handling
  • Dispute resolution
  • Typing speed
  • Escalation management
  • Social media
  • Follow-up skills
  • Call center experience

LANGAUGES

English-Fluent (Writing and Speaking)
Arabic-Basic (Speaking)
Spanish-Basic(Speaking and Writing)

Timeline

Human Resources Assistant

Private Outsourcing Company (ECC)
01.2023 - 08.2025

Quality Controller

CEVA LOGISTICS, Poland
01.2022 - 01.2023

SPA Receptionist

Holiday inn Resort Dead Sea, Jordan
01.2019 - 01.2022

SPA Receptionist

Grand East Hotel Dead Sea, Jordan
01.2018 - 01.2019

Customer Service Care Trainer (UPS Account)

Transcom Iloilo, PH
01.2017 - 01.2018

Customer Service Care Representative (Amazon Account)

Startek Iloilo, PH
01.2015 - 01.2017

Customer Service Representative (Teleflora Account)

SPi Global Iloilo, PH
01.2013 - 01.2015

Bachelor of Science -

University Of Iloilo
ROAN ANG LONGAQUIT