Robert Skowron
Senior Quality & Operations Leader
Kamyk
Summary
Senior Quality & Operations Leader with 18+ years of experience at Guardian Industries and within the automotive sector, driving global quality management, ERP (Infor M3) integration and process optimization across multiple plants in Europe and beyond. Proven track record as Global Process Owner (Product Owner) for Quality within the GlobalCore program, leading cross-functional teams (Quality, Warehouse, Manufacturing, Commercial) to standardize processes, reduce downtime and improve customer satisfaction. Experienced in ISO 9001, PPAP, FMEA, SPC and continuous improvement initiatives. Actively leveraging AI tools (ChatGPT, Claude, n8n) to automate quality workflows, documentation and decision support. Knowledgeable quality & operations leader with solid background in managing end-to-end processes and driving efficiency improvements. Proven track record of implementing strategic initiatives that streamline operations and enhance productivity. Demonstrates effective process optimization and problem-solving skills.
Overview
19
19
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Global Process Owner – Quality (Product Owner, Infor M3 GlobalCore)
Guardian Industries
01.2022 - Current
- Lead the transition from legacy quality systems to Infor M3 for multiple plants across Europe and other regions, ensuring seamless integration of Quality, Warehouse, Manufacturing and Commercial processes.
- Standardize key quality processes (claims, non-conformities, audits, sampling) across the GlobalCore footprint, creating a single global template and governance model.
- Manage the M3 enhancement backlog in Azure DevOps (SCRUM), prioritizing features with business stakeholders and ensuring on-time delivery of releases.
- Coordinate end-to-end testing (stand-alone, cross-functional and UAT) for all quality-related changes, reducing post-go-live incidents by ~30%.
- Design and deliver training materials and remote/onsite sessions for end-users across plants, supporting change adoption and stabilization.
- Identify opportunities for process automation in M3 (quality checks, sample tracking, reporting), reducing manual work by ~400 hours per month.
Customer Quality Manager
Guardian Industries
01.2017 - 01.2022
- Owned end-to-end customer quality management for Eastern Europe, Scandinavia and Turkey, acting as single point of contact for key OEM and architectural customers.
- Handled and resolved 150+ customer claims per year, improving response time by 25% and increasing customer satisfaction scores.
- Led cross-functional problem-solving teams (production, logistics, commercial) using 8D, 5Why and Ishikawa methodologies to eliminate root causes of recurring issues.
- Prepared and presented quality performance reviews for strategic customers, strengthening long-term relationships and supporting new business opportunities.
- Maintained supplier quality programs, audits and certifications, ensuring compliance with ISO 9001 and customer-specific requirements.
Quality Engineer & Process Engineer – Magnetron Line
Guardian Industries
01.2010 - 01.2017
- Ensured customer service levels and adherence to company policies for internal and external customers; improved claim sample storage & shipment standards and monitored claims closure process.
- Participated in ISO 9001 internal audits, focusing on findings and corrective actions.
- Deployed quality tools (RCA, 8D, FMEA) to analyze concerns, identify root causes and implement permanent corrective actions.
- Process Engineer (Oct 2016 – 2017): led project realization to reduce time during product changeovers (approx. 35–40% reduction), designed adaptation of production lines and equipment for increased output, implemented new procedures and supervised quality for commercial products. Mentored staff members using PDCA methodology.
- Leadman & Social Labour Inspector (Apr 2014 – Oct 2016): Organized and coordinated technological processes of low-emission and SunGuard glass; controlled production quality and execution of plans; managed a team of operators; served as Social Labour Inspector, representing employees’ interests and ensuring compliance with labour regulations.
CNC Specialist – Automotive Manufacturing
Brembo
01.2007 - 03.2016
- Programmed and set up CNC machines for precision manufacturing in high-volume environments.
- Performed quality control of brake bracket production for Mercedes and BMW vehicles, ensuring compliance with technical drawings and automotive industry standards.
- Worked closely with production teams to meet strict quality requirements and delivery deadlines.
Quality Control Specialist – Automotive
CF Gomma Polska
09.2006 - 12.2006
- Conducted quality control of polymeric products used in the automotive industry.
- Supported manufacturing operations by monitoring product conformity and reporting defects.
Education
MSc Eng. - Materials Engineering – Metallic Materials
Częstochowa University of Technology
Częstochowa, Poland01.2004
Postgraduate Studies - Information Technologies and Human Capital as the Potential of a Modern Enterprise
Częstochowa University of Technology
Częstochowa, Poland01.2012
Skills
- Global Quality & Strategy
- Quality management leadership across multiple manufacturing plants
- Strategic process standardization & governance
- Cross-functional stakeholder engagement & change management
- Quality & Methods
- ISO 9001:2015, PPAP, FMEA (AIAG & VDA), SPC
- Root Cause Analysis (8D, 5Why, Ishikawa)
- CAPA, audit planning & execution
- Digital & Automation
- ERP Infor M3 – Quality, Warehouse, Manufacturing & Commercial modules
- Azure DevOps (backlog, boards, test plans), Power BI
- AI & automation tools: ChatGPT, Claude, n8n
- Leadership & Soft Skills
- Problem-solving leadership & continuous improvement
- Global team training & facilitation
- Effective communication with international stakeholders
Cross-functional team leadership
Websites
Accomplishments
- DocVerification: Spearheaded development of an AI‑driven document verification system, integrating n8n workflows with large language models to automate contract validation and compliance checks. Reduced processing time and manual errors by introducing real‑time document triage and approval.
- Customer Claim Platform: Designed and implemented a claims management platform leveraging Infor M3 APIs, automated workflows, and AI classification to streamline claim intake, triage and resolution. Cut response times significantly and enhanced customer satisfaction through structured processes and improved communication.
- Finance Support Automation: Built a tailored finance support tool for a small business, automating invoicing, expense tracking and reporting using AI‑powered summarisation. This solution saved several hours of manual work per month and delivered timely insights for better financial decisions.
Certification
Certified Quality Engineer (CQE)
Timeline
Global Process Owner – Quality (Product Owner, Infor M3 GlobalCore)
Guardian Industries
01.2022 - Current
Customer Quality Manager
Guardian Industries
01.2017 - 01.2022
Quality Engineer & Process Engineer – Magnetron Line
Guardian Industries
01.2010 - 01.2017
CNC Specialist – Automotive Manufacturing
Brembo
01.2007 - 03.2016
Quality Control Specialist – Automotive
CF Gomma Polska
09.2006 - 12.2006
Postgraduate Studies - Information Technologies and Human Capital as the Potential of a Modern Enterprise
Częstochowa University of Technology
MSc Eng. - Materials Engineering – Metallic Materials
Częstochowa University of Technology