Robin Amann
Szczecin
Summary
Multilingual professional with native proficiency in German and Polish, advanced Spanish skills, and foundational English. Demonstrates expertise in Salesforce and ServiceNow, complemented by strong social media marketing capabilities. Known for exceptional communication skills, problem-solving abilities, and maintaining composure under pressure. Also moved to another country at 19 years old, completely alone and became a financially independent entrepreneur at the age of 20 thanks to an instagram online business.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Agent
Concentrix
Szczecin, Poland, West Pomerania
2025.07 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
Customer Service Representative
QLF Brands / Lamparayluz ES
Barcelona, Spain, Catalonia
2024.10 - 2025.06
- Assisted customers in making informed decisions by providing detailed product information.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Enhanced communication channels through regular updates on company policies and promotions.
- Participated in team meetings sharing best practices for improving service delivery.
Technical Support Advisor
Concentrix
Barcelona, Spain, Catalonia
2024.01 - 2024.09
- Mastered company's product line, resulting in more effective support.
- Improved user experience through timely technical support provision.
- Provided troubleshooting solutions for improved system performance.
- Troubleshot software glitches to ensure seamless operations.
- Maintained customer loyalty with excellent problem-solving skills.
Cinema Manager
Movie Star Kino
Güstrow, Germany, Mecklenburg-Vorpommern
2023.05 - 2023.12
- Coordinated marketing activities for increased ticket sales.
- Managed daily operations to ensure smooth running of cinema.
- Handled cash transactions, ensuring accuracy and accountability.
- Scheduled film showings, maximising audience attendance.
Education
Highschool Diploma (Abitur in German) -
John Brinckman Gymnasium
Güstrow, Germany 2017.09 - 2023.07
Skills
- German (native), Polish (native), English (A1), Spanish (B2)
- Knowledge of Salesforce and ServiceNow
- Social media marketing
- Communication skills
- Problem-solving
- Calm under pressure
Languages
Polish
Advanced
German
Native
Spanish
Upper intermediate (B2)
English
Advanced (C1)
Russian
Beginner
Timeline
Customer Service Agent
Concentrix
2025.07 - Current
Customer Service Representative
QLF Brands / Lamparayluz ES
2024.10 - 2025.06
Technical Support Advisor
Concentrix
2024.01 - 2024.09
Cinema Manager
Movie Star Kino
2023.05 - 2023.12
Highschool Diploma (Abitur in German) -
John Brinckman Gymnasium
2017.09 - 2023.07