Summary
Overview
Work History
Education
Skills
Timeline
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Romain Rousseau

Romain Rousseau

Bramsthan,Flacq

Summary

Dedicated Application Support Analyst with a proven ability to deliver exceptional technical support and resolution for Marks & Spencer at SD Worx. Adept at troubleshooting and collaborating with stakeholders to ensure seamless operations and meet service level agreements. Driven by a passion for personal growth and professional development, I am eager to transition into the dynamic world of development, where I can leverage my skills and contribute to innovative solutions.

Overview

5
5
years of professional experience

Work History

Application Support Analyst

SD Worx
02.2023 - Current
  • Resolve incidents within SLA (Service Level Agreement) for Marks & Spencer customer.
  • Provide daily payroll hypercare support to ensure smooth operations.
  • Utilize Selenium Python for automation of routine tasks.
  • Optimize daily workaround tasks for efficiency.
  • Write scripts to address system functionalities bugs or malfunctions.
  • Identify system bugs and suggest fixes to the development team.
  • Debug and optimize stored procedures for performance and functionality.
  • Work with databases HRe, CPS1, and COR.
  • Use SQL to query databases for troubleshooting and reporting purposes.
  • Provide overnight support for interfaces and investigate interface crashes.
  • Liaise with clients via email for issue resolution and updates.
  • Create Standard Operating Procedures (SOP) for various processes.
  • Generate and deliver comprehensive reports to clients as part of service requests.

Customer Service Support

Absa Bank Ltd
07.2022 - 02.2023
  • Provided prompt and friendly service, addressing routine inquiries about bank products, opening accounts for new/existing customers, managing cash balancing, facilitating urgent local and telegraphic payments, and overseeing batch processing for cheques, including telegraphic transactions (deposit, withdrawal, cheque, and transfer).

Merchant Support

Mauritius Commercial Bank Ltd
10.2021 - 04.2022
  • Experience includes maintenance and installation of POS systems, handling service calls, troubleshooting technical issues, and enrolling new customers for MCB Juice services.

Technical Support

Mauritius Telecom
10.2019 - 02.2021
  • Provided technical support for Myt Money, assisting customers with online billing, access, and account issues
  • Guided customers through phone hardware and software configurations and conducted technical demonstrations to enhance their understanding of products, components, and systems.

Education

Bachelor of Science - Degree in - Computing and Information System (First class)

University of Technology
La Tour Koenig
12-2023

Diploma - Information Technology

School of Information Technology
Ebene

National Certificate Level 5 in IT - Information Technology

School of Information Technology
Ebene

National Certifical Level 4 in IT - Information Technology

School of Information Technology
Ebene

School Certificate -

Prof Basdeo Bisoondoval College
Flacq

Skills

  • Incident Management
  • Data Analysis
  • Problem-solving abilities
  • Microsoft ASPNET
  • C, C, C#
  • SQL
  • HTML & PHP
  • Python (Basics)

Timeline

Application Support Analyst

SD Worx
02.2023 - Current

Customer Service Support

Absa Bank Ltd
07.2022 - 02.2023

Merchant Support

Mauritius Commercial Bank Ltd
10.2021 - 04.2022

Technical Support

Mauritius Telecom
10.2019 - 02.2021

Bachelor of Science - Degree in - Computing and Information System (First class)

University of Technology

Diploma - Information Technology

School of Information Technology

National Certificate Level 5 in IT - Information Technology

School of Information Technology

National Certifical Level 4 in IT - Information Technology

School of Information Technology

School Certificate -

Prof Basdeo Bisoondoval College

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Romain Rousseau