Roman Bayramli
Krakow
Summary
Friendly, reliable, and customer-oriented professional with a strong administrative and finance background, seeking a position in the hospitality industry. Skilled in multitasking, communication, and problem-solving, with a passion for providing excellent guest experiences. Adept at working with booking systems, handling payments, and maintaining a high standard of service. Currently pursuing a Master’s degree in International Business in Kraków.
Overview
4
4
years of professional experience
Work History
Front Desk Assistant
Hotel Caspian Plaza, Baku, Az
04.2021 - 12.2023
- Welcomed and assisted guests with check-in and check-out procedures in a professional and friendly manner
- Managed reservations, room allocations, and guest requests using internal booking systems
- Handled customer payments, invoices, and resolved billing issues quickly and accurately
- Responded to guest inquiries and complaints via phone, email, and in person, ensuring high customer satisfaction
- Worked closely with housekeeping and maintenance teams to ensure smooth daily operations
- Maintained accurate records and assisted in preparing daily financial and occupancy reports
Guest Relations Intern
Hilton Hotel, Baku, Azerbaijan
01.2020 - 03.2021
- Supported the front office team in guest services, administrative tasks, and concierge support
- Assisted in managing bookings, confirming reservations, and processing payments
- Delivered excellent customer service, helping guests with local recommendations and resolving minor issues
- Coordinated with different hotel departments to ensure exceptional guest experiences
- Prepared reports for management, including feedback summaries and service quality improvements
Education
Master of Arts - International Business
WSB University
03.2026
Bachelor of Arts - World Economy
Western Caspian University
05.2015
Skills
Excellent Communication & Interpersonal Skills
Time Management & Multitasking
Reservation and Payment Systems (ERP, SAP, Concur)
Proficient in MS Office, SharePoint
Problem Solving & Complaint Handling
Fluent in English, Turkish; Basic Russian
Positive, Team-Oriented Attitude
Languages
Azerbaijan
Native language
Turkish
Proficient
C2
English
Advanced
C1
Russian
Elementary
A2
Timeline
Front Desk Assistant
Hotel Caspian Plaza, Baku, Az
04.2021 - 12.2023
Guest Relations Intern
Hilton Hotel, Baku, Azerbaijan
01.2020 - 03.2021
Bachelor of Arts - World Economy
Western Caspian University
Master of Arts - International Business
WSB University
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