Summary
Overview
Work History
Education
Skills
Personal Information
Websites
Languages
Timeline
Generic
ROMAN SABLUK

ROMAN SABLUK

Wroclaw

Summary

Skilled and dynamic manager with excellent leadership and management abilities. Adept in overseeing processes which connected to operations, and committed to serving as a positive and motivating team leader.

Results-orientated person with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Overview

5
5
years of professional experience

Work History

TEAM LEADER

Majorel Polska
03.2022 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with B2B customers through positive attitude, attentive response and strong problem solving abilities.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

WORKFLOW LEAD

Majorel Polska
03.2020 - 02.2022
  • Adapted workflows to accommodate shifting priorities or timelines, ensuring the organization remained agile and responsive to changing business needs.
  • Collaborated with cross-functional teams to optimize workflows, resulting in improved departmental efficiency.
  • Evaluated emerging technologies for potential integration into existing workflows, recommending investments that drove process improvements.

Customer Support

SOAX
01.2020 - 12.2021
  • Updated and maintained current customer support database.
  • Created customer support strategies to increase customer retention.
  • Provided primary customer support to internal and external customers.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Provided exceptional customer support, resolving issues promptly and professionally.
  • Streamlined workflow processes for improved team productivity and customer support.

CUSTOMER SERVICE

Majorel Polska
02.2019 - 02.2020
  • Provided exemplary customer service on each field visit to deliver exemplary customer service.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.

Education

BUSINESS MANAGEMENT (MASTER) -

Wyższa Szkoła Bankowa We Wrocławiu
07.2020

INTERNATIONAL LOGISTICS (BACHELOR) -

Wyższa Szkola Bankowa we Wrocławiu
06.2018

Skills

  • Strong problem-solving abilities to identify root causes of issues and implement effective solutions
  • Analytical mindset to analyze data, logs, and system reports to diagnose problems
  • Critical thinking skills to evaluate different solutions and determine the best course of action quickly
  • Ability to collaborate effectively with other members of the support team, as well as with other departments such as product development and sales, to address customer issues
  • Proficiency in troubleshooting complex technical issues, often involving hardware, software, and network configurations
  • Familiarity with relevant operating systems, software applications, and tools

Personal Information

  • Date of Birth: 12/27/97
  • Nationality: Ukrainian

Languages

English
Proficient
C2
Polish
Proficient
C2
Russian
Proficient
C2
German
Intermediate
B1

Timeline

TEAM LEADER

Majorel Polska
03.2022 - Current

WORKFLOW LEAD

Majorel Polska
03.2020 - 02.2022

Customer Support

SOAX
01.2020 - 12.2021

CUSTOMER SERVICE

Majorel Polska
02.2019 - 02.2020

BUSINESS MANAGEMENT (MASTER) -

Wyższa Szkoła Bankowa We Wrocławiu

INTERNATIONAL LOGISTICS (BACHELOR) -

Wyższa Szkola Bankowa we Wrocławiu

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ROMAN SABLUK