Roman Sabluk
Wrocław,02
Summary
Dynamic Team Lead with a proven track record at Awager, excelling in automation and incident management. I drive efficiency through innovative solutions and collaboration. My leadership fosters team growth and performance, ensuring scalable support operations and optimized workflows. Passionate about leveraging technology for impactful results.
Overview
6
6
years of professional experience
Work History
Team Lead of 2nd level Tech support
Awager
Wrocław
07.2024 - Current
- As Team Lead of 2nd Level Tech Support at Awager, I manage critical incidents and lead automation efforts across support operations.
- I build internal tooling using Python, n8n, Pipedream, and SQL, and actively integrate Grafana alerts into workflows for real-time visibility and response.
- I oversee automated alerting, log analysis, and ticket enrichment, and collaborate with QA, DevOps, and Product teams to ensure traceable, reproducible, and efficiently resolved issues.
- I also manage Jira projects and Confluence documentation to keep support scalable, organized, and resilient.
AI Automation Engineer
SOAX
Wroclaw
12.2023 - 12.2024
- Created AI-driven automations for sales processes, optimizing cold lead outreach to demonstrations.
- Constructed low-code applications with Rivet and Pipedream, leveraging JavaScript and Python.
- Managed server deployments of projects and coordinated version control via GitHub.
- Used Grafana for debugging tasks for rivet projects
- Monitored system performance, identified issues, and optimized automation processes.
Team Lead
Teleperformance
Wroclaw
01.2020 - 12.2023
- Achieved short- and long-term targets, ensuring consistent performance outcomes.
- Trained and supervised new staff to enhance team capabilities.
- Proposed innovative ideas that optimized performance and contributed to strategic improvements.
- Led cost-reduction project, significantly minimizing company expenses.
- Ensured precise task ownership to achieve company goals efficiently.
- Motivated team through effective strategies to reach required performance levels.
- Conducted client meetings with Google to report team performance metrics.
Education
Master's degree - Business Administration, Management and Operations
WSB University
07.2020
Bachelor's degree - Logistics, Materials, and Supply Chain Management
WSB University
07.2018
Skills
- Rivet integration
- n8n automation
- Pipedream workflows
- SQL database management
- Python programming
- MongoDB administration
- Azure cloud services
- Zendesk support tools and apps
- Jira project tracking
- Grafana alerts and monitoring setup
Languages
Ukrainian
First Language
English
Advanced (C1)
C1
Polish
Advanced (C1)
C1
Timeline
Team Lead of 2nd level Tech support
Awager
07.2024 - Current
AI Automation Engineer
SOAX
12.2023 - 12.2024
Team Lead
Teleperformance
01.2020 - 12.2023
Master's degree - Business Administration, Management and Operations
WSB University
Bachelor's degree - Logistics, Materials, and Supply Chain Management
WSB University
Similar Profiles
Orly BenizriOrly Benizri
CFO at Awager Ltd.CFO at Awager Ltd.
Dorota StefaniakDorota Stefaniak
Online Business English Teacher at SkrivanekOnline Business English Teacher at Skrivanek
Violetta WachowiczVioletta Wachowicz
Financial Controller at GE Power Sp. z o.o.Financial Controller at GE Power Sp. z o.o.
Maksym KhomenkoMaksym Khomenko
Inspector Line at LGES PRIInspector Line at LGES PRI
Kristen RohrbachKristen Rohrbach
Level 1 Team Support Tech at WIPRO InfocrossingLevel 1 Team Support Tech at WIPRO Infocrossing