VERLYROSE HAPI

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Hospitality Industry: A Business, A Skill, and an Opportunity (Orientation), 09/01/10, Cagayan State University, Sanchez Mira Campus, Sanchez Mira, Cagayan Valley
• Developing Skills in Managing a More Profitable and Efficient Hospitality Industry, 10/08/13 - 10/09/13, Cagayan State University, Andrews Campus, Tuguegarao City, Cagayan Valley
• 600 hours of On – the – Job Training: Hotel and Restaurant Practicum, 07/04/13 - 08/28/13, Subic International Hotel Corporation, Sta. Rita Road, Olongapo City, Freeport Zone
• National Certificate II or NCII Holder, 12/09/13, Cagayan Proficiency Training Center, Tuguegarao City

• Exudes a pleasing personality.
• Able to work under pressure.
• Outstanding on performing Restaurant and Housekeeping Duties during operation.
• Excellent in Communication Skills.
• Proficient in English, Tagalog, Mandarin language, and Ilocano dialect.
• Computer-literate.
• Application of key computer functions (Use of Internet and Microsoft Office Facilities).
• Able to play the guitar and basic piano.