Rozalia Rutkowska
Warsaw
Summary
Motivated and detail-oriented professional with experience in horseback riding instruction, customer service, and sales. Strong organizational skills, a passion for working with people, and a proven ability to adapt to dynamic environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Horseback Riding Instructor
Złoty Koń
07.2024 - 07.2025
- Conducting individual and group horseback riding lessons for children, teenagers, and adults – from beginner to advanced level
- Ensuring safety during training sessions
- Educating riders on horse grooming, saddling, and handling
- Organizing dressage and jumping training sessions and supporting competition preparation
- Collaborating with stable owners, horse caretakers, and parents of young riders
Sales Representative
Optimal Group Poland
02.2024 - 08.2024
- Active sales of products and services in line with targets
- Providing professional customer service – needs assessment, advising, and presenting offers
- Building and maintaining long-term customer relationships
- Achieving sales targets and reporting results
- Operating sales systems and handling transaction documentation
- Processing orders and handling after-sales issues
- Participating in product training and staying up to date with the company’s offerings
- Cooperating with the sales team and other departments
Office Manager / Organizational Representative
SKJ Poland Park
05.2023 - 12.2023
- Planning stable management tasks
- Implementing board recommendations
- Organizing competitions, camps, and equestrian badge exams
- Communicating with job candidates
- Customer communication (complaints, surveys, onboarding)
- Developing, implementing, and updating internal procedures and regulations
- Supporting creation of organizational plans and activity schedules
- Documenting control activities in Salesforce
- Ensuring high-quality customer service
- Invoicing
Horseback Riding Instructor / Bereiter
SKJ Poland Park
08.2022 - 12.2023
- Conducting horseback riding lessons for all levels
- Ensuring safety during sessions
- Educating on horse care and preparation
- Organizing dressage/jumping training and competition prep
- Liaising with staff and families
Customer Care Specialist
Wayfair
03.2022 - 08.2022
- Handling international customer service
- Efficient complaint resolution
- Providing product/order/payment info
- Promoting positive company image
- Supporting sales and advising
- Meeting service goals
- Collaborating internally
- Monitoring feedback
Customer Care Specialist
Miinto
10.2021 - 01.2022
- Similar responsibilities as at Wayfair
Consultant
Sephora Polska Sp. z o.o.
04.2019 - 07.2021
- Adapting to customer needs
- Makeup application
- Order processing
- Inventory management
- Maintaining supplier/client relations
- Sales target achievement
- Effective product/service sales
Education
Bachelor’s - Tourism and Recreation
University of Physical Education in Warsaw (AWF Józefa Piłsudskiego)
09.2018 - 09.2021
Skills
- Communication
- Teamwork
- Salesforce proficiency
- Diligence
- Adapting to customer needs
- Effective product/service sales
- Sales target achievement
Certification
08.2021 – Sports Instructor: Horseback Riding
Interests
Horseback riding, Running, Food, Travel
Timeline
Horseback Riding Instructor
Złoty Koń
07.2024 - 07.2025
Sales Representative
Optimal Group Poland
02.2024 - 08.2024
Office Manager / Organizational Representative
SKJ Poland Park
05.2023 - 12.2023
Horseback Riding Instructor / Bereiter
SKJ Poland Park
08.2022 - 12.2023
Customer Care Specialist
Wayfair
03.2022 - 08.2022
Customer Care Specialist
Miinto
10.2021 - 01.2022
Consultant
Sephora Polska Sp. z o.o.
04.2019 - 07.2021
Bachelor’s - Tourism and Recreation
University of Physical Education in Warsaw (AWF Józefa Piłsudskiego)
09.2018 - 09.2021
Similar Profiles
Aydemir YilmazAydemir Yilmaz
Customer Support Representative at Master Smash BurgerCustomer Support Representative at Master Smash Burger
Vinod VidyadharanVinod Vidyadharan
Business Change Manager | Expert at BNP Paribas S.A.Business Change Manager | Expert at BNP Paribas S.A.
Dayna BennettDayna Bennett
Cashier at Wal-Mart SupercenterCashier at Wal-Mart Supercenter
Andres BarreraAndres Barrera
Chef at Orzo RestaurantChef at Orzo Restaurant
Tyler BoyerTyler Boyer
Horseback Riding Instructor at Commanding Generals Mounted Color GuardHorseback Riding Instructor at Commanding Generals Mounted Color Guard