Rugamba Arthur
Warsaw,14
Summary
I have strong technical skills as well as excellent interpersonal skills enabling and facilitate with interaction with wide range of customers. Easily adapt to any challenge that comes along the way and have a great sense of responsibility and perseverance
Overview
2
2
years of professional experience
Work History
IT Analyst
IREMBO
04.2022 - 01.2023
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced interfaces to promote better functionality for users.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Investigated system issues and implemented resolutions to reduce downtime.
Customer Service Representative
MTN CENTRE RWANDA
02.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master of Business Administration - Business Administration And Management
WARSAW UNIVERSTITY OF BUSINESS
WARSAW07.2025
Bachelor of Applied Science in Information Technology - Computer And Information Sciences
NKUMBA UNIVERSTITY
UGANDA - INTEBE11.2021
Skills
- Remote Desktop Services
- Service Quality
- Customer Inquiries
- Maintenance Requests
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Query Escalation
- Troubleshooting and Resolution
- Consultations and Recommendations
Languages
English
Native language
English
Advanced
C1
French
Intermediate
B1
Swahili
Intermediate
B1
Timeline
IT Analyst
IREMBO
04.2022 - 01.2023
Customer Service Representative
MTN CENTRE RWANDA
02.2021 - 03.2022
Master of Business Administration - Business Administration And Management
WARSAW UNIVERSTITY OF BUSINESS
Bachelor of Applied Science in Information Technology - Computer And Information Sciences
NKUMBA UNIVERSTITY
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