RUKAYAT SALAMI
Warsaw
Summary
Motivated and detail-oriented professional with experience in customer service and sales operations. Highly efficient in problem-solving with a demonstrated commitment to providing great customer service. Well-rounded team player dedicated to leveraging my skills in providing exceptional service and achieving set goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Sales Associate
MBJ Braids
11.2022 - 01.2024
- Inform customers about the company's new products, services, and policies
- Provide solution to dissatisfied customers
- Communicate with other call center professionals to improve customer service
- Assist customers with product selection inquiries and purchase transactions
- Conduct market research to stay up to date on industry trends and customer needs
Customer Service Representative
Eleventh House Suites
02.2020 - 10.2022
- Communicate with customers professionally and positively via phone and email, fostering strong relationships and leaving lasting impressions
- Respond to customer inquiries and complaints via phone, email, and chat in a timely and efficient manner
- Utilize conflict resolution strategies to successfully resolve customer disputes and issues
Education
Bsc. International Relations - Business and Finance
Vistula University
03.2024
Senior School Certificate -
Holy Child Catholic Secondary School
07.2018
Skills
- Ability to prioritize, plan and work independently with minimal supervision
- Ability to Work in a Team
- Customer Service
- Knowledge of MS Office and Developed Computer Skills
- Ability to work in a fast-paced environment
- Exemplary time management skills, ensuring productivity and meeting deadlines consistently
- Emotional intelligence and good interactions with others
- Good communication skills: Verbal and Written
- Problem Solving
- Attention to details
- Problem-Solving
- Reliable and punctual
- Relationship Building
- Verbal/written communication
- Conflict Resolution
- Client Service
- Product Sales
Languages
English
French
Timeline
Sales Associate
MBJ Braids
11.2022 - 01.2024
Customer Service Representative
Eleventh House Suites
02.2020 - 10.2022
Bsc. International Relations - Business and Finance
Vistula University
Senior School Certificate -
Holy Child Catholic Secondary School