RUMBIDZAI LAET
Warsaw
Summary
Dynamic Customer Service Representative with a proven track record at Foundever, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proficient in CRM software and Microsoft Office Suite, I excel in high-pressure environments, consistently delivering satisfactory outcomes for both clients and the organization.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Foundever, Square Project
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
I Am Still Studying - Management
University of Economics And Human Sciences
Warsaw, Poland09-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Microsoft Office Suite
- Spreadsheets
- CRM software proficiency
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Foundever, Square Project
07.2024 - Current
I Am Still Studying - Management
University of Economics And Human Sciences
Similar Profiles
DESMOND T. TAFIRENYIKADESMOND T. TAFIRENYIKA
Customer Service Professional at Foundever - Square Project; Block IncCustomer Service Professional at Foundever - Square Project; Block Inc
Vanessa Aloyce MrossoVanessa Aloyce Mrosso
Business Banking Specialist at Foundever (Square Inc)Business Banking Specialist at Foundever (Square Inc)
Denyse UmuhireDenyse Umuhire
Customer Support Specialist-B2B SaaS &Tech-support at Foundever ( Contracted by Square)Customer Support Specialist-B2B SaaS &Tech-support at Foundever ( Contracted by Square)
Eddy Edson GisagaraEddy Edson Gisagara
Commissioner - Social Affairs at RCA-PolandCommissioner - Social Affairs at RCA-Poland
LANA (SVITLANA) GOLICHENKOLANA (SVITLANA) GOLICHENKO
Brand Execution Services Coordinator STA/Manager at Colgate PalmoliveBrand Execution Services Coordinator STA/Manager at Colgate Palmolive