Rumbidzai Shayamunda
Warsaw
Summary
Dedicated customer service professional, with experience of working in fast-paced, phone based enviroment. Skilled in resolving customer inquires, supporting account needs and providing empathetic assistance. Brings foundational knowledge of loan collection policies, fair debt collection practices, and consumer protection laws.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Armatis Polska
05.2025 - Current
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Explain company policies, procedures, and service rules clearly to a diverse client base.
- Ensure accurate data entry and verification when modifying bookings, mirroring the skills needed for managing repayment schedules and documenting collection efforts.
- Resolve escalated issues with professionalism and tact, maintaining positive customer relations.
- Utilized customer relationship management (CRM) software to track interactions and improve service quality.
- Handled customer complaints, employing effective problem-solving techniques to enhance satisfaction.
Loan Servicing Representative
Southern Business Services
09.2019 - 03.2020
- Assisted customers by phone and chat with account questions, policies, and payments.
- Used basic knowledge of loan processes, fair debt collection guidelines, and discussing payment options or overdue accounts.
- Demonstrated strong problem-solving skills while maintaining a calm and professional environment.
- Ensured all customer data was updated accurately.
Education
BSc - Nursing
Vincent Pol University
Lublin, Poland03.2025
Advanced Level - English Literature, History, Divinity
Elephant High School
Zimbabwe01.2020
Skills
- Knowledge of loan collection Policies and procedures
- Clear and professional verbal and written Communication
- Zendesk & SkySpeed
- Problem- solving and conflict resolution abilities
- Strong customer service and relationship building skills
- Accuracy in data entry and recordkeeping
Timeline
Customer Service Representative
Armatis Polska
05.2025 - Current
Loan Servicing Representative
Southern Business Services
09.2019 - 03.2020
Advanced Level - English Literature, History, Divinity
Elephant High School
BSc - Nursing
Vincent Pol University