Rusell Kanyowa
Warsaw,30
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results with a proven track record at Sitel, adept in CRM system proficiency and exceptional problem-solving abilities. Excelled in elevating customer satisfaction by swiftly resolving complaints and leveraging key stakeholder relationships. Achieved a high satisfaction rating through proactive solutions, underscoring a commitment to maximizing business success and customer service excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sitel
02.2022 - 07.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Specialist
TAI-SUNG
10.2019 - 11.2021
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
Education
BBA - International Business Management
Collegium Civitas
Warsaw, Poland10.2027
Skills
- Paperwork Processing
- Complaint resolution
- Data Collection
- International sales support
- Live chat support
- [Software] CRM system proficiency
- Key stakeholder relationship building
- Administrative Support
- Dispute Resolution
- Project management abilities
- Active Listening
- Problem-solving abilities
Languages
English
Proficient
C2
Timeline
Customer Service Representative
Sitel
02.2022 - 07.2024
Customer Service Specialist
TAI-SUNG
10.2019 - 11.2021
BBA - International Business Management
Collegium Civitas
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