Mubaraka Rutagonya
chat support
Summary
- Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
- I am also a motivated individual with experience in customer service and sales,skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
5
5
Languages
Work History
SALESPERSON
A&Q Appliances
03.2022 - 05.2022
- Worked to build relationships with customers and built potential for additional sales
- Increased sales and customer satisfaction through personalized servicing
- Listened to clients and introduced solutions to satisfy business and personal needs
- Worked with loss prevention in monitoring shopper behavior
CUSTOMER SERVICE AGENT
Airtel, Rwanda
05.2020 - 01.2022
- Responded to customer calls and emails to answer questions about products and services
- Communicated with clients regarding account services, statements, and balances
- Contacted customers to return routine and general calls promptly
- Answered customer telephone calls promptly to avoid on-hold wait times
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
Education
Highschool Degree - Enteprenuership
Kigali Christian School - Rwanda
Bachelor Of Management Studies - Logistics Management
Poznan University of Commerce And Services - Poland,Poznan
Skills
- Customer Engagement
- Cross-Selling Products and Services
- Account Management
- Complaint Handling
- Negotiation
- Relationship Selling
Languages
English
Upper intermediate
B2
French
Beginner
A1
Swahili
Intermediate
B1
Arabic
Beginner
A1
Timeline
SALESPERSON
A&Q Appliances
03.2022 - 05.2022
CUSTOMER SERVICE AGENT
Airtel, Rwanda
05.2020 - 01.2022
Highschool Degree - Enteprenuership
Kigali Christian School - Rwanda
Bachelor Of Management Studies - Logistics Management
Poznan University of Commerce And Services - Poland,Poznan
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