Rutendo Kanyenze
Warsaw
Summary
Accomplished Customer Service Representative , adept at resolving conflicts and increasing customer loyalty. Skilled in complaint handling and proficient with computers, I excel in high-paced environments, leveraging clear communication and adaptability to enhance customer satisfaction and operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Foundever
02.2023 - 11.2024
- Answer incoming calls and respond to email correspondence in a fast-paced environment.
- Display intermediate computer literacy skills and the ability to follow a process/script.
- Build strong relationships with new and existing customer
- Process and track orders, and assist clients with transactions and inquirie
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Assistant
Tara’s Shop
07.2022 - 10.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
Customer Service Representative
Computers Cooperation
07.2021 - 07.2022
- Answer incoming calls and respond to email correspondence in a fast-paced environment.
- Display intermediate computer literacy skills and the ability to follow a process/script.
- Build strong relationships with new and existing customer
- Process and track orders, and assist clients with transactions and inquirie
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Management - Business Management
Vistula
Skills
- Experience in a high paced environment
- Proficient/clear communication skills
- Competent data entry skills
- Proficient with computers and the ability
to quickly learn new systems
- Reliability, Adaptability and Punctuality
- Computer Proficiency
- Complaint Handling
- Documentation
- Data Collection
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Foundever
02.2023 - 11.2024
Sales Assistant
Tara’s Shop
07.2022 - 10.2022
Customer Service Representative
Computers Cooperation
07.2021 - 07.2022
Management - Business Management
Vistula
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