RUTH WILLIAM
Lublin,06
Summary
Proven in enhancing customer satisfaction at NMB Bank, I excel in complaint handling and customer support, leveraging strong communication and management skills. Achieved notable dispute resolution and client relationship growth at Absa Bank, underscoring my ability to innovate and improve service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
NMB Bank
08.2023 - 07.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Client Support Worker
Absa Bank
10.2022 - 06.2023
- Demonstrated expertise in conflict resolution by effectively mediating disputes between clients and internal stakeholders.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
- Contributed to the growth of the company by identifying opportunities for improvement and suggesting innovative solutions.
- Maintained accurate records of client interactions, enabling better tracking of issues and resolution times.
- Provided friendly attentive service by promptly responding to customer inquiries and processing order requests.
Education
Bachelor of Arts - COMMUNITY DEVELOPMENT STUDIES
ARDHI UNIVERSITY
TANZANIA11-2022
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Good communication skills
- Good listening skills
Languages
English, Swahili
Native language
Spanish
Elementary
A2
Timeline
Customer Service Officer
NMB Bank
08.2023 - 07.2024
Client Support Worker
Absa Bank
10.2022 - 06.2023
Bachelor of Arts - COMMUNITY DEVELOPMENT STUDIES
ARDHI UNIVERSITY
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