Ruvimbo Hatendi
Warsaw
Summary
I am young and highly motivated Bachelor of Psychology graduate with 3 years of experience in customer service, team leadership and coaching roles. I have a deep interest in Psychology and business analytics. I enjoy working in a diverse environments where I can showcase my good planning and organisation skills, teamwork, providing guidance and driving performance improvement.
Overview
3
3
years of professional experience
Work History
Product Specialist
Abbott Diabetes Care
04.2023 - Current
- Coaching and mentoring agents to ensure that all technical knowledge, telephone and written skills, escalations processes are perfected for excellent customer service
- Delivering quality feedback on product issues to Abbott Diabetes Care
- Delivering quality feedback to agents in order to improve service delivery and maintain excellent customer satisfaction score
- Participating in meetings and telephone conferences conducted by Abbott Diabetes Care
- Taking charge of unresolved cases and completing tasks according to the agreed timeline
- Attending to top priority customers who request for Managers
- Analyzing and ensuring that all orders and customer details are correct.
- With the use of salesforce software to manage customers and clients.
Customer Service Representative
Abbott Diabetes Care
06.2021 - 03.2023
- Providing great customer service and resolving customer issues via phone calls, emails, and website forms
- I was in charge of handling responses to problems involving malfunctioning medical equipment and delivery challenges
- Recommended products to customers and explaining product details
- Provided services through the use Salesforce and MS office
- I was in charge of handling responses to problems involving malfunctioning medical equipment and delivery challenges
- Dealt with angry and customers in need of help and providing empathetic responses
- Worked with teams from Canada, United Kingdom and South Africa in achieving great service to customers.
Education
Bachelors of Arts in Psychology - Psychology
University of Economics and Human Sciences
Warsaw Poland 02.2024
Skills
- Microsoft office tools including Microsoft excel, Microsoft Word
- Excellent written and communication skills
- Time management
- Foundation knowledge in Human Resources Management
- Ability to make decisions under pressure and teamwork
- Efficient with software - Salesforce, Outlook, Power BI, EMEA unity
- Quality assurance
- Critical thinking skills and analytical skills
- High level of discretion and ability to handle confidential matters
References
Available upon request.
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Product Specialist
Abbott Diabetes Care
04.2023 - Current
Customer Service Representative
Abbott Diabetes Care
06.2021 - 03.2023
Bachelors of Arts in Psychology - Psychology
University of Economics and Human Sciences