Ruvimbo Maponga

• Extensive calendar and travel organization using MS Outlook and Neo KDS.

• Created and maintained solid working relationships with key contact clients.
• Provided technical and logistical support by scheduling and coordinating virtual and in person meetings, and appointments, travel conferences, and workshops.
• Provided general support by processing time and expenses submissions, filling, post, and other ad hoc tasks.
• Created a more efficient workspace by proactively anticipating department needs.

• Provided customers with technical innovation solutions through calls and emails
• Assisted customers in registering their vehicles for vehicle hotspot/internet connections
• Processed payments for customers for data plans
• Cancelled unwanted data plans for customers
• Upselling extra services to customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times..

• Providing customers with innovation solutions through sending emails via Zendesk.
• Handling critical accidents cases of loss and further investigating.
• Deactivated and reactivated vehicle accounts.
• Created accident reports and filing accident claims, and liaising with car insurance companies.

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• Maintained current knowledge of store promotions and highlighted sales to customers.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Performed cash, card and check transactions to complete customer food orders.
• Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.

A.Front Office Associate

• Welcomed guests, managed online and telephonic bookings, and verified guests' payment methods during check-in.
• Assigned rooms to guests and informed them of any specials offered by the hotel. Offered appropriate reservation options based on expected attendees when coordinating events.
• Filed incident reports and handled inappropriate behavior to document problems and disturbances..
• Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
• Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.

B. HR Junior Assistant Officer

• Payroll Clearance
• Prepared and conducted interviews
• Management of Office supplies
• Employee timesheets or log ins
• Preparation and updating employee database

C. Events Coordinator Assistant

• Worked closely with the Events Coordinator Manger by ensuring that all events ranging from weddings and academic gatherings to charity shows and international events.
• Communicated with employers and clients,delegated tasks to team members, and the collaborated with finance teams and fund allocation.

D.Kitchen Sous Chef

• Helped in the preparation and design of all food and drinks menus
• Produced high quality plates both design and taste wise
• Ensured that the kitchen operates in a timely way that met our quality standards
• Filled in for the Executive Chef in planning and directing food preparation when necessary

E. Housekeeping Assistant

• Created individual schedules for each housekeeping staff member, in accordance with his or her specific abilities.
  • Provided staff members with training in handling housekeeping work by physically demonstrating complex tasks.
  • Inspected lobbies, rooms, halls, and offices to determine levels of cleanliness and provided feedback to the housekeeping staff.
  • Maintained inventory of cleaning supplies and coordinate efforts with procurement officers to ensure that there is no a dearth of supplies at any time.
  • Created and maintained records of housekeeping staff members and ensured that absent staff members’ positions are filled out immediately.

F. Hotel Maintenance

• Kept all mechanical areas in a neat and orderly condition.
• Offered maintenance and repairs to public areas, guestrooms and administrators office buildings.
• Carried out consistent preventive maintenance programs on rooms and regularly updated records on files.
• Guaranteed that projects are all promptly accomplished and in line with appropriate specifications.
• Worked together with the front office manager and housekeeper, and connected with the manager to discuss any aspect of operations which involved the maintenance department.
• Engaged in flexible work schedules to be able to perform well during emergencies.

G. Hotel Switchboard

• Directed call to guest rooms, staff, or departments through the switchboard.
• Received guest messages and delivered the same to the guest.
• Logged all wake-up call requests and performs wake-up call services.
• Monitored automated systems including fire alarms and telephone equipment when the engineering and maintenance department was closed.
• Assisted in reporting telephone equipment or service complaints and problems.