RUVIMBO FLORENCE RUDENYA
Warsaw
Summary
Dynamic and highly motivated professional with a diverse background. Demonstrated success in optimizing processes, maximizing cost savings, and driving operational efficiency. A natural leader with a proven ability to motivate teams and achieve outstanding results. Recently transitioned to Poland, bringing international experience and a fresh perspective. Seeking an opportunity to leverage my expertise, contribute to organizational success, and make a meaningful impact. Eager to embrace new challenges and excel in a dynamic work environment.
Overview
11
11
years of professional experience
Work History
Toll Facility Procurement Coordinator
Instatoll
03.2020 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Maintained strong supplier relationships, resulting in 20% improvement in on-time delivery performance
- Negotiated favorable contract terms, resulting in average cost reduction of 10% across key categories
- Streamlined procurement processes led to 25% reduction in purchase order cycle time
- Utilized data analysis tools to identify cost-saving opportunities, resulting in 15% reduction in overall procurement spend
- Successfully negotiated favorable contract terms and conditions with suppliers.
- Proven ability to learn quickly and adapt to new situations.
Accounts Payable Officer
Instatoll
12.2017 - 02.2019
- Efficiently processed invoices, ensuring accuracy and timely payments
- Successfully managed vendor relationships, resulting in 15% reduction in payment discrepancies
- Conducted regular account reconciliation to ensure accuracy and resolve any discrepancies
- Developed strong relationships with vendors, resolving issues and negotiating favorable payment terms
- Implemented cost control measures, resulting in 10% reduction in AP expenses
- Oversaw expense reports, ensuring compliance with company policies and timely reimbursement.
Accounts Receivable Clerk
Instatoll
09.2016 - 12.2017
- Optimized AR processes, reducing overdue accounts by 20% and improving cash flow
- Conducted credit assessments and implemented credit control measures to minimize financial risk
- Collaborated with sales and customer service teams to address billing discrepancies and enhance customer satisfaction
- Improved credit control, reducing debtor days by 25% and accelerating payment cycles for enhanced cash flow
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees, ensuring accurate invoicing and prompt resolution of customer inquiries
Client Support Specialist
Intertoll/Group 5
12.2014 - 08.2016
- Provided exceptional client support, promptly addressing inquiries, concerns, and technical issues
- Collaborated cross-functionally to resolve client escalations and ensure high customer satisfaction
- Conducted training sessions for new clients, ensuring smooth onboarding and optimal system utilization
- Assisted in developing and implementing client support procedures and best practices
- Maintained accurate records of client interactions and reported trends and issues to management
- Achieved 95% customer satisfaction rating through effective communication and problem-solving skills.
Operations Supervisor
Simbisa Brands
05.2013 - 10.2014
- Motivated and trained employees, resulting in 20% improvement in customer service satisfaction ratings.
- Evaluated team member performance and productivity, resulting in 20% increase in overall efficiency after implementing targeted feedback and corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Assisted customers with questions and problems, leading to a 15% increase in customer satisfaction and fostering long-term business relationships.
- Collaborated with management, implementing process improvements that enhanced operational efficiency by 25%.
E-Tutor, Administration
University of South Africa
11.2011 - 01.2013
- Provided online tutoring and support to students in various administrative subjects, ensuring comprehension and academic success
- Developed engaging lesson plans and learning materials to facilitate effective virtual learning experiences
- Crafted instructional activities with attainable goals, empowering students, increasing testing scores by more than 20% on average
- Monitored student progress and provided timely feedback to support their learning and growth
- Collaborated with diverse team of e-tutors, sharing best practices and continuously improving teaching methodologies.
Education
Master of Arts - International Business Management
University of Social Sciences
Warsaw, 1401.2025
Honors - Economics
University of South Africa
Durban, South Africa05.2020
Bachelor of Commerce Degree - Economics
University of South Africa
Durban, South Africa09.2011
Skills
- Procurement and vendor management
- Negotiating skills
- Inventory management
- Organizational and planning skills
- Financial systems proficiency (eg, JD Edwards, SAP, Sagex3)
- Invoice processing and verification
- Microsoft Office proficiency (Excel, Outlook, Word and PowerPoint)
- Attention to detail and accuracy
- Billing, credit control, and collections
- Customer support and issue resolution
- Technical troubleshooting and problem-solving
- Excellent communication and interpersonal skills
- Client onboarding and training
- Operations management
- Staff supervision and training
- Quality control and compliance
- Problem-solving and decision-making
- Online teaching and instruction
- Curriculum development
- Communication and feedback skills
- Proficiency in online learning platforms
- Analytical and problem-solving skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Success is not final, failure is not fatal: It is the courage to continue that counts."
Winston Churchill
Timeline
Toll Facility Procurement Coordinator
Instatoll
03.2020 - 03.2023
Accounts Payable Officer
Instatoll
12.2017 - 02.2019
Accounts Receivable Clerk
Instatoll
09.2016 - 12.2017
Client Support Specialist
Intertoll/Group 5
12.2014 - 08.2016
Operations Supervisor
Simbisa Brands
05.2013 - 10.2014
E-Tutor, Administration
University of South Africa
11.2011 - 01.2013
Master of Arts - International Business Management
University of Social Sciences
Honors - Economics
University of South Africa
Bachelor of Commerce Degree - Economics
University of South Africa
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