Ruvimbo Vallerie Mushambi
Lublin
Summary
Dynamic Client Relations & Social Media Specialist with a proven track record of enhancing brand presence and customer satisfaction. Skilled in managing digital platforms, engaging audiences, and resolving client concerns with professionalism and empathy. Adept at leveraging social media trends to boost brand awareness while delivering top-tier customer service. Strong communicator with expertise in handling high-volume interactions, conflict resolution, and strategic content management. Passionate about building lasting relationships and driving customer loyalty through innovative engagement strategies.
Overview
1
1
year of professional experience
Work History
Social Media Manager
The Suits World
01.2024 - 08.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
- Monitored social media trends to keep brand's content relevant and engaging.
Call Center Agent
The Suits World
02.2023 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Identified upselling opportunities to increase revenue generation.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
The Suits World
02.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Advanced Level - Commercials
Marlborough High School
Harare, Zimbabwe 2022
Ordinary Level -
Emmanuel High School
Nyanga, Zimbabwe 2020
Skills
Technical Skills
Social Media Management: Facebook, Instagram, LinkedIn, WhatsApp
Content Scheduling & Marketing: Hootsuite, Buffer, Meta Business Suite
Customer Support Tools: Zendesk, Freshdesk, Salesforce, LiveChat
CRM & Data Management: HubSpot, Microsoft Dynamics, Google Analytics
Digital Marketing & Advertising: Facebook Ads, Instagram Ads, SEO basics
Microsoft Office & Google Suite: Excel, Word, PowerPoint, Google Docs
Soft Skills
Communication & Active Listening: Strong verbal and written communication with customers and teams
Conflict Resolution & Problem-Solving: Skilled in de-escalating conflicts and providing solutions efficiently
Time Management & Multitasking: Ability to handle multiple social media accounts and customer interactions simultaneously
Teamwork & Leadership: Experience in mentoring new hires and collaborating in fast-paced environments
Adaptability & Critical Thinking: Quick to adjust to new technologies, trends, and customer needs
Languages
English
Intermediate (B1)
Additional Information
Work Authorization: Authorized to work in Europe and other international markets
Professional Development: Attended workshops in customer service, digital marketing, or communication
Interests: Passionate about content creation, brand storytelling, and enhancing customer experiences
Availability: Open to remote, hybrid, or on-site roles
Timeline
Social Media Manager
The Suits World
01.2024 - 08.2024
Call Center Agent
The Suits World
02.2023 - 12.2023
Customer Service Representative
The Suits World
02.2023 - 12.2023
Advanced Level - Commercials
Marlborough High School
Ordinary Level -
Emmanuel High School
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