Sabina Maria Starzyńska
Kraków,12
Summary
In my years of experience in providing advanced customer services, I’ve always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR and IT Analyst
HCL Technologies
07.2022 - 09.2023
- support of employees with HR and IT related queries
- maintaining of employees' personal data in SAP data basis
- troubleshooting technical problems for employees in a timely manner
Customer Service Specialist With English/German
Shell Business Operations
04.2021 - 05.2022
- maintaining and developing of relationships with loyalty program customers
- delivering of end-to-end customer support, from contract and account set up through to order and payment
- collaborated with other business departments to create effective strategies for improving overall customer experience
Customer Service Specialist With German
Vesuvius Group
07.2020 - 09.2020
- pricing and preparation of sales offers
- responsible for timely shipments to the customers through cooperation with another divisions in the company in order to enable appropriate logistics flow
Customer Service Representative With German
Amway
07.2019 - 09.2019
- responding to inquiries about company's products and services and providing recommendations based on individual customer need
- assisting customers in navigating company website and placing online orders
AR Analyst With German
IBM
07.2019 - 09.2019
- following up on past-due invoices and establishing payment plans with clients
- maintaining billing accounts and records in SAP
Assistant Law Clerk
Higher Regional Court Brandenburg
06.2015 - 03.2018
- assistance with legal documents preparation
- examination and proofread of legal documents to ensure that all necessary specifications are met and the document is fit for filing with the court or being send to the client
Lawyer's Assistant
Denecke, Priess & Partner
06.2017 - 11.2017
- drafting of legal letters, opinions and other legal documents
- preparation of case summaries and assistance with trial preparation
Lawyer's Assistant
Law Firm A. Paschke
08.2016 - 10.2016
- assisting lawyers on their primary duties
- compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
Research Assistant
Derra, Mayer And Partner
01.2015 - 06.2015
- conducting legal research and analysis
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Law Intern
Law Firm Ronneburger:Law
03.2012 - 05.2012
Law Intern
Magistrates Court Tempelhof-Kreuzberg
07.2011 - 09.2011
Law Intern
Magistrates Court Tempelhof-Kreuzberg
02.2010 - 04.2010
Education
Final State Examination - Law
Humboldt University Berlin
Berlin07.2014
Bachelor of Law - Law
Julius Maximilian University of Würzburg
Würzburg07.2010
Skills
- Customer Relationship Management
- Complaint Resolution
- Information Security
- SAP
Certification
10.2014: First Law Staate Examination
organization: Common Examination Office of Staates Berlin and Brandenburg 10.2012
10.2012: Foreign language law studies (FRS II): Polish business law
organization: Humboldt University Berlin
12.2007 DSH 3 (German language examination for university entrance)
organization: Julius-Maximilian University Wuerzburg
Languages
Polish
Native language
German
Proficient
C2
English
Advanced
C1
Hebrew
Elementary
A2
Timeline
HR and IT Analyst
HCL Technologies
07.2022 - 09.2023
Customer Service Specialist With English/German
Shell Business Operations
04.2021 - 05.2022
Customer Service Specialist With German
Vesuvius Group
07.2020 - 09.2020
Customer Service Representative With German
Amway
07.2019 - 09.2019
AR Analyst With German
IBM
07.2019 - 09.2019
Lawyer's Assistant
Denecke, Priess & Partner
06.2017 - 11.2017
Lawyer's Assistant
Law Firm A. Paschke
08.2016 - 10.2016
Assistant Law Clerk
Higher Regional Court Brandenburg
06.2015 - 03.2018
Research Assistant
Derra, Mayer And Partner
01.2015 - 06.2015
Law Intern
Law Firm Ronneburger:Law
03.2012 - 05.2012
Law Intern
Magistrates Court Tempelhof-Kreuzberg
07.2011 - 09.2011
Law Intern
Magistrates Court Tempelhof-Kreuzberg
02.2010 - 04.2010
Final State Examination - Law
Humboldt University Berlin
Bachelor of Law - Law
Julius Maximilian University of Würzburg
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