EYÜPHAN ŞABLALI
Wrocław
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Majorel Polska
Wroclaw, Poland
10.2023 - Current
- Resolved customer complaints with empathy and understanding
- Assisted customers in billing and policy related or technical issues in their online advertisements
- Providing quick solutions and accurate information to customers by communicating via e-mail, call or live chat
- Have detailed technical knowledge about one of the world's largest online advertising platforms
- Turkish language editing and localization support as SME in a part of the project
Global Operations Support Agent
Hemmersbach
Wroclaw, Poland
08.2021 - 10.2023
- Validating, analyzing and reporting IT tickets
- Preparing daily, weekly and monthly reports
- Monitoring and reporting ticket related or operational problems
- Monitoring the correct timelines (SLA) and ticket flow
- Collaboration with engineers, different teams and managers
- Data entry, data transfer, data check
- Having daily, weekly calls regarding ticket flow
Part Time Warehouse Attendant
General Logistic Systems Poland
10.2020 - 08.2021
- Arranging and loading of the cargoes to be distributed
Operations Assistant
INKA Human Resources
12.2017 - 07.2018
- Controlling tickets before events such as concerts, theatres, musicals, exhibitions
- Setup the stage before events
- Cloakroom
- Backstage crew: Welcoming and taking care with artists in the backstage
- Bartender
- Information desk
Production Member
Assan Foods
07.2017 - 08.2017
- Data entry
- Placing new goods to be ready for distribution
Waiter
café
07.2016 - 08.2016
Education
Master of Arts - Liberal Arts, Entrepreneurship And Organizations
University of Opole
09.2020
Bachelor of Arts - International Relations
Bursa Uludağ Universıty
07.2018
Skills
- Native Turkish speaker, fluent in English (speaking, writing), beginner in Polish
- MS Outlook, MS Teams, MS Excel, MS Word, MS Power Point
- Google products
- Service-now & Gepard knowledge (Online ticketing systems)
- Basic IT knowledge
- Empathy and understanding to have better customer communication
- Public speech (Have had several presentations about various topics at the university & work)
- Problem solving (Have faced with several problems at work which required quick & proper action)
- Fast learning and adaptation (Studied in different countries and cities; worked with different environments which I adapt and learn quickly)
Personal Features And Interests
- People person, can easily connect and communicate with people
- Living last 5 years in Intercultural environment, which help my communication skills with people from different backgrounds
- Have interest in Anthropology, Sociology, cultures and languages
- Movie enthusiast, folk music lover, play drums and hand drum
- Have interest in swimming, running and basketball in practice, also a follower of NBA, Formula 1 and Tennis
Timeline
Customer Service Representative
Majorel Polska
10.2023 - Current
Global Operations Support Agent
Hemmersbach
08.2021 - 10.2023
Part Time Warehouse Attendant
General Logistic Systems Poland
10.2020 - 08.2021
Operations Assistant
INKA Human Resources
12.2017 - 07.2018
Production Member
Assan Foods
07.2017 - 08.2017
Waiter
café
07.2016 - 08.2016
Master of Arts - Liberal Arts, Entrepreneurship And Organizations
University of Opole
Bachelor of Arts - International Relations
Bursa Uludağ Universıty