EYÜPHAN ŞABLALI
Wrocław
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Majorel Polska
10.2023 - Current
- Resolved customer complaints with empathy and understanding
- Assisted customers in billing and policy related or technical issues in their online advertisements
- Providing quick solutions and accurate information to customers by communicating via e-mail, call or live chat
- Have detailed technical knowledge about one of the world's largest online advertising platforms
- Turkish language editing and localization support as SME in a part of the project
Global Operations Support Agent
Hemmersbach
08.2021 - 10.2023
- Validating, analyzing and reporting IT tickets
- Preparing daily, weekly and monthly reports
- Monitoring and reporting ticket related or operational problems
- Monitoring the correct timelines (SLA) and ticket flow
- Collaboration with engineers, different teams and managers
- Data entry, data transfer, data check
- Having daily, weekly calls regarding ticket flow
Part Time Warehouse Attendant
General Logistic Systems Poland
10.2020 - 08.2021
- Arranging and loading of the cargoes to be distributed
Operations Assistant
INKA Human Resources
12.2017 - 07.2018
- Controlling tickets before events such as concerts, theatres, musicals, exhibitions
- Setup the stage before events
- Cloakroom
- Backstage crew: Welcoming and taking care with artists in the backstage
- Bartender
- Information desk
Production Member
Assan Foods
07.2017 - 08.2017
- Data entry
- Placing new goods to be ready for distribution
Waiter
café
07.2016 - 08.2016
Education
Master of Arts - Liberal Arts, Entrepreneurship And Organizations
University of Opole
09.2020
Bachelor of Arts - International Relations
Bursa Uludağ Universıty
07.2018
Skills
- Native Turkish speaker, fluent in English (speaking, writing), beginner in Polish
- MS Outlook, MS Teams, MS Excel, MS Word, MS Power Point
- Google products
- Service-now & Gepard knowledge (Online ticketing systems)
- Basic IT knowledge
- Empathy and understanding to have better customer communication
- Public speech (Have had several presentations about various topics at the university & work)
- Problem solving (Have faced with several problems at work which required quick & proper action)
- Fast learning and adaptation (Studied in different countries and cities; worked with different environments which I adapt and learn quickly)
Personal Features And Interests
- People person, can easily connect and communicate with people
- Living last 5 years in Intercultural environment, which help my communication skills with people from different backgrounds
- Have interest in Anthropology, Sociology, cultures and languages
- Movie enthusiast, folk music lover, play drums and hand drum
- Have interest in swimming, running and basketball in practice, also a follower of NBA, Formula 1 and Tennis
Timeline
Customer Service Representative
Majorel Polska
10.2023 - Current
Global Operations Support Agent
Hemmersbach
08.2021 - 10.2023
Part Time Warehouse Attendant
General Logistic Systems Poland
10.2020 - 08.2021
Operations Assistant
INKA Human Resources
12.2017 - 07.2018
Production Member
Assan Foods
07.2017 - 08.2017
Waiter
café
07.2016 - 08.2016
Master of Arts - Liberal Arts, Entrepreneurship And Organizations
University of Opole
Bachelor of Arts - International Relations
Bursa Uludağ Universıty
Similar Profiles
ROMAN SABLUKROMAN SABLUK
TEAM LEADER at Majorel PolskaTEAM LEADER at Majorel Polska
Barbara ChrząszczBarbara Chrząszcz
Customer Service Representative at Majorel PolskaCustomer Service Representative at Majorel Polska
Nataliia BriazginaNataliia Briazgina
Quality Analyst at Majorel Polska Sp. z o.oQuality Analyst at Majorel Polska Sp. z o.o
Agata WoroniczAgata Woronicz
Inside Sales Representative at Incora/ Wesco AircraftInside Sales Representative at Incora/ Wesco Aircraft
Dawid KiszczakDawid Kiszczak
Account Executive at BloomreachAccount Executive at Bloomreach