Summary
Overview
Work History
Education
Skills
Additional Information
swimming and participating in benevolent activities
Timeline
Generic
Sadiyah Kawthar Battun

Sadiyah Kawthar Battun

Port Louis

Summary

Dynamic manager with expertise in staff training and development, demonstrated at Pastry Pro. Proven track record in enhancing customer satisfaction and resolving disputes effectively. Skilled in cash handling and loss prevention strategies, achieving operational excellence while fostering a motivated team environment. Committed to delivering high-quality service and driving results.

Knowledgeable shop manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

12
12
years of professional experience

Work History

Manager

Pastry Pro
01.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager's Assistant

Mado Perfume
02.2022 - 12.2024
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Manager

Snz Car Rental
01.2019 - 02.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Guest Service Representative

The Residence Hotel
10.2017 - 01.2019
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Customer Service Agent

Royal Brand LTD
02.2013 - 10.2017
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Education

Associate of Arts - Media&high Fashion Makeup

Makeup Pro Academy
Port Louis, Mauritius
07-2012

Associate of Arts - Professional Makeup

Makeup Pro Academy
Port Louis, Mauritius
01-2012

Diploma - Tourism And Travel Management

IATA Training&development Institute
Rose-hill
09-2010

High School Diploma -

Muslim Girls College
Port Louis, Mauritius
11-2009

School Certificate - Business Accountancy

Muslim Girls College
Port Louis, Mauritius
11-2007

Skills

  • Product knowledge expertise
  • Staff training and development
  • Promotional planning
  • Loss prevention strategies
  • Goal setting and achievement
  • Cash handling proficiency

Additional Information

Date of birth:13 july 1991

swimming and participating in benevolent activities

Hobbies and Interests

  • Swimming: Passionate about swimming, having honed my skills at the Plaine-Verte pool. Swimming not only serves as a recreational activity but also as a way to maintain physical fitness and mental well-being. The discipline and perseverance required in mastering swimming techniques reflect my dedication to personal growth and achieving goals.
  • Benevolent Activities: Committed to supporting my family and community, I spend my free time assisting my father in his shop. This experience has taught me the value of hard work, responsibility, and the importance of helping others. My involvement instilled a sense of teamwork and adaptability as I contributed to the smooth functioning of the shop.


Timeline

Manager

Pastry Pro
01.2025 - Current

Manager's Assistant

Mado Perfume
02.2022 - 12.2024

Manager

Snz Car Rental
01.2019 - 02.2022

Guest Service Representative

The Residence Hotel
10.2017 - 01.2019

Customer Service Agent

Royal Brand LTD
02.2013 - 10.2017

Associate of Arts - Media&high Fashion Makeup

Makeup Pro Academy

Associate of Arts - Professional Makeup

Makeup Pro Academy

Diploma - Tourism And Travel Management

IATA Training&development Institute

High School Diploma -

Muslim Girls College

School Certificate - Business Accountancy

Muslim Girls College
Sadiyah Kawthar Battun