Sahra Nur Aksoy

• Supported internal coordination and documentation processes for an aluminum and glass manufacturer.

• Assisted in drafting proposals and client communications, ensuring timely and professional delivery.

• Maintained accurate project records and hybrid workflow documentation across digital and on-site systems.

• Gained knowledge of international business operations, supply chain processes, and B2B communication.

• Managed day-to-day operations of a trading-focused call center, leading a diverse team in a high-pressure financial environment.

• Oversaw customer service in Turkish and English, ensuring smooth handling of escalations and client queries.

• Designed and supervised team schedules, training initiatives, and performance improvement strategies.

• Acquired deep understanding of financial trading environments, client relations, and business pressure management.

• Rapidly promoted twice from Call Center Agent → Senior Agent → Team Leader.

• Led a team of agents, monitored KPIs, and ensured service quality in a high-volume customer environment.

• Delivered coaching and performance support, improving call efficiency and customer satisfaction.

• Strengthened ability to motivate teams, resolve conflicts, and meet targets under tight deadlines.

• Assisted in sales operations, order processing, and client correspondence for a distribution company.

• Supported inventory tracking and ensured accuracy of incoming and outgoing orders.

• Acted as a translator (Turkish/English/Georgian) to support communication with clients and suppliers.

• Learned the fundamentals of business operations, logistics, and sales processes.