Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sakshiben Rathod

Warsaw

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Support Specialist

Pioneer Call Center
11.2021 - 02.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Relations Specialist

Go4customer
09.2020 - 10.2021
  • Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
  • Conducted regular performance reviews for continuous improvement in customer service delivery.
  • Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Managed high volume of calls per day and coordinated department schedules to maximize coverage during peak hours.

Education

Bachelor of Arts - Business Administration And Management

Warsaw Management University
Warsaw, Poland
02.2026

Skills

  • Complaint Handling
  • Customer Relationship Management (CRM)
  • CRM Software
  • Call center experience
  • Live chat support
  • Ticket management
  • Sales Support
  • Team Player

Languages

Gujarati, Hindi, English
Native language

Timeline

Customer Support Specialist

Pioneer Call Center
11.2021 - 02.2023

Customer Relations Specialist

Go4customer
09.2020 - 10.2021

Bachelor of Arts - Business Administration And Management

Warsaw Management University

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Sakshiben Rathod