Salma Maria Fougi
Lodz
Summary
Export and Sales Manager in the medical industry, expertise in developing and executing strategic export plans to penetrate international markets was demonstrated. Through adept leadership and market analysis, successful expansion of the company's global footprint occurred, consistently surpassing sales targets. Proficiency in cultivating strong client relationships, negotiating contracts, and navigating regulatory requirements contributed to driving revenue growth and establishing the company as a key player in the global medical market.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Export and Sales Manager
Verdent
03.2023 - Current
- Successfully acquire new clients and expanded the existing customers in multiple markets.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Participating in strategic dialogues with multinational corporations and actively engaging in international trade exhibitions across various countries, including the UAE, France, Belgium, Morocco, Algeria, Italy, Tunisia, Libya, Kuwait, Lebanon, and Palestine.
- Stimulating markets growth, and achieved 120% of sales targets in 2023.
Client Service Associate
Accenture
06.2022 - 05.2023
- Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
- Increased team efficiency by developing streamlined processes for client communication and account management.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
Data Analyst
TransPerfect
10.2021 - 11.2021
- Collected, organized and input information into databases for storage.
Customer Service Specialist
Teleperformance
08.2020 - 03.2021
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Achieved service time and quality objectives.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Administrative Officer
HL2F ASSOCIES
05.2019 - 03.2020
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Updated reports, managed accounts, and generated reports for company database.
Education
Bachelor Degree - International Business Management
University of International Business And Managment
Rzeszow06.2024
Hotel Managment
Ciel School
Tanger, Morocco 05.2021
Business Management
Miage School
Temara Morocco 06.2020
Skills
- Staff Management
- Profitability Optimization
- Business Planning
- Market Research
- Strategic account development
- Vendor Management
- Solution selling
Certification
- Basic first aid certificate, Red Crescent Morocco 2019.
- English Language certificate, Prolingua Academy.
- English language certificate, UITM University in Rzeszow.
- Certificate of Vocational Aptitude: Activities and Associations European Funds Knowledge Education Development. NAWA European Union Social Fund. Unlock creativity: Design Thinking and Design Your Life Workshop.
Languages
English
French
Arabic
Polish
Timeline
Export and Sales Manager
Verdent
03.2023 - Current
Client Service Associate
Accenture
06.2022 - 05.2023
Data Analyst
TransPerfect
10.2021 - 11.2021
Customer Service Specialist
Teleperformance
08.2020 - 03.2021
Administrative Officer
HL2F ASSOCIES
05.2019 - 03.2020
Bachelor Degree - International Business Management
University of International Business And Managment
Hotel Managment
Ciel School
Business Management
Miage School
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