Salumu Mirindi

• Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
• Assisted in the development of project scopes, objectives, and timelines to ensure successful outcomes.
• Improved team collaboration through clear communication and timely feedback on performance.
• Generated weekly and monthly status reports for helpful progress tracking.
• Analyzed project performance data to identify areas of improvement.
• Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
• Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
• Coordinated with cross-functional teams to resolve issues promptly and maintain project momentum.

• Responsible for taking care of end to end ordering process
• Managing orders (checking configuration, booking orders, etc)
• Cooperating with other departments (account managers, project managers, product managers) related to sales processes
• Providing support, preparing offers and orders with further standardizing and documenting the way of working within the team
• Enhanced order accuracy by meticulously reviewing and entering customer data into the system.
• Using SAP
• Participation in relevant events (training, strategy meetings)

• Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
• Placed and reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
• Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
• Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
• Improved inventory management through accurate tracking of product availability and timely order fulfillment.
• Assisted in training new hires on company-specific policies, procedures, systems, and best practices related to order management functions.

• Order Management
• Taking customer service calls and emails and providing high client support.
• Allocate field service professionals to attend the customer site and dispatch the service work order
• Collaborate with internal departments to resolve customer queries promptly
• Following up on work orders to completion to comply with SLAs
• Served as an escalation point for challenging customer situations, effectively diffusing tension and achieving satisfactory resolutions.
• Reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.
• Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
• Collaborated with finance teams for timely payment processing and accurate financial reporting.
• Consistently exceeded departmental goals for on-time order delivery by efficiently managing workload and prioritizing tasks.

• Provide exceptional support and resolution to online consumers through various communication channels (e.g., phone, email, chat, social media) related to our brands ( MAC, La Mer, Origins, Etc...)
• Handle inquiries regarding products, services, and brand-related issues efficiently and professionally.
• Offer tailored beauty advice and promote products to enhance the customer experience.
• Collaborate with external partners to gather necessary information for resolving complex consumer queries.
• Ensure timely follow-ups and maintain high levels of customer satisfaction.

• Support different brands (FoodSaver, Breville, Crockpot, Contigo, Bionaire,Hinari)
• Responding promptly to consumers inquiries;
• Communicating with consumers through various channels;
• Acknowledging and resolving consumer complaints;
• Knowing our products inside and out so that I can answer questions;
• Processing orders, forms, applications, and requests;
• Keeping records of consumer interactions, transactions, comments and complaints;
• Ensure consumer satisfaction and provide professional consumer support;
• Providing training of FoodSaver Brand to new colleagues joining the company
• Collaborated with team members to ensure seamless communication and consistent service delivery.
• Contributed to process improvements by sharing feedback from customer interactions with management teams.

• Real Estate Company
• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Created a positive work culture, resulting in increased employee satisfaction and retention rates.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Fostered strong relationships with industry partners to expand business opportunities.
• Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
• Represented organization at industry conferences and events.
• Managed financial, operational and human resources to optimize business performance.
• Communicated business performance, forecasts and strategies to investors and shareholders.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Elevated company profile in industry by spearheading comprehensive rebranding initiative.
• Secured lucrative partnerships to expand market reach, negotiating favorable terms.

• Supervises a Teller line that processes a variety of financial transaction;
• Check cashing, withdrawals, deposits, and loan payments
• Assists tellers with more complex tasks;
• Approves exception transactions;
• Backs up tellers and performs Teller duties as needed
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

• Company Overview: Clearing and forwarding Company
• Supervises loading and offloading trucks
• Clearing documentation for road freight;
• Prepare and send management Reports
• Clearing and forwarding Company

• Company Overview: Internet House
• Helping customers by solving problem of Network;
• Guide Customers and teach them how to use basic knowledge Microsoft programs (e.g: Ms Word, Ms Excel, power point etc.);
• Providing services of printing, scanning, photocopying etc…
• Internet House