I am a dynamic leader with 7 years of experience in global tech companies, over 6 years in managerial roles, and a top-honored Master's Degree in Law. I excel in managing complex virtual environments and driving end-to-end supranational projects. My advanced data analysis skills, proficiency in Excel and SQL, and customer-facing tools enable me to turn data into actionable insights. Adept at public speaking and presenting to senior leadership, I craft impactful business documents and PR FAQs, ensuring clarity and strategic vision.
Hi, I’m
Salvatore Zedde
Olsztyn
Summary
Overview
8
years of professional experience
1
Certification
Work History
Amazon
Group Manager
08.2021 - 05.2024
Job overview
- Spearheaded engagement initiatives with a 350k PLN budget, boosting job satisfaction by 1957 bps and reducing job stress by 227 bps through diverse activities like in-person gatherings, sustainability projects, well-being programs, and community engagement and launching reward and recognition programs that delighted over 450 employees across four countries.
- Demonstrated exceptional analytical skills and proficiency with CRM tools by leading monthly business reviews for 5 countries, 7 marketplaces, and 10 sites, recognized by leadership for creating SOPs, standardizing processes, planning and leading effective meetings, and developing user-friendly reports that improved data access and clarity.
- Championed a customer-centric and empathetic approach across the organization, consistently delivering top-notch coaching that exceeded goals by 61%, achieving customer satisfaction 1.1% above internal benchmarks, and maintaining employees' job satisfaction and stress levels favorably compared to regional standards
Amazon
Team Manager
09.2020 - 07.2021
Job overview
- Streamlined onboarding processes for 300+ employees across VCS Poland and VCS Türkiye, enhancing efficiency and productivity.
- Co-owned and launched engagement program at VCS Poland regional level, involving 140+ employees.
- Initiated a Community Support program, resulting in donations totaling 200k+ PLN over 3 years.
Groupon
Area Manager
12.2018 - 01.2020
Job overview
- Enhanced Compliance Critical Accuracy for Customer Service INTL by 5% meeting 95% standards as part of COPC® Management Training Series, matching COPC® high performance standards
- High Manager Expectations scores in quarterly Employee Satisfaction surveys, with exceptional results in Empowerment (85%), Manager Inclusion (85%) and Expectations (90%).
- Successfully supported Chat Support launch for Customer Service and Merchant Services in three locations
Groupon
Team Leader
06.2017 - 01.2020
Job overview
- Redeployed Key Account's support from Sales dept in Milan to SSC Operations in Warsaw, ensuring higher Transactional Merchant sat (+13% YoY) and reducing AHT by SQL automation (-52% QoQ)
- Led Contact per Unit (CPU) calls for Italian Store
- Oversaw the new cloud contact center software's launch (NICE InContact) for INTL (PoC for PL SSC Operations) and awarded for Value Ownership and Performance
- Awarded for Value Inspiration during 2018 Customer Service Week
Groupon
Seller Support Associate
10.2016 - 05.2017
Job overview
- Outstanding Quality accuracy (99%) solving seller issues in a timely, accurate and consistent manner
- Responsible for internal training delivery regarding "Finance and Payments" topics
- Teacher in "Groupon Academy of Competences": “Polish Course for Italians” involving 13 attendees during 12 lessons
Education
University of SassariSassari
J.D. from Law
04.2016
University Overview
- 4.0 GPA
- Degree Awarded with honor
- Independent research internship, Pau Shipping Ltd, Completed 2016
- Study Abroad: Wydział Prawa i Administracji - Uniwersytet Warmińsko-Mazurskie, Olsztyn
- Thesis Statement: CIF and FOB and Incoterms 2010
Skills
- Staff Development
- Customer Relations
- Operations Management
- Client Engagement
- Financial Acumen
- Continuous Improvement
- Strategic Planning
- Performance Improvement
- Motivation Techniques
- Decision-Making
- Hiring and Training
- Managing Operations and Efficiency
Certification
- CM - Certified Manager Certification, Lean Six Sigma Yellow Belt - COPC Inc., Sep 2019
- COPC® Management Training Series (Silver) - COPC Inc., Mar 2019
- Certificate of Polish Language (Level B2) - Centrum Kultury i Języka Polskiego dla Cudzoziemców, UWM
- VIRTUAL JUDGE 2022, Social Shifters - Dec 2022
Volunteering, dogs, football
Volunteering, dogs, football
I'm the kind of person who scores goals both on and off the field—I'm passionate about football, dedicated to giving back to my community through volunteering, and find endless joy in the company of my two furry teammates.
Languages
Italian
Native language
English
Proficient
C2
Polish
Upper intermediate
B2
Timeline
Group Manager
Amazon
08.2021 - 05.2024
Team Manager
Amazon
09.2020 - 07.2021
Area Manager
Groupon
12.2018 - 01.2020
Team Leader
Groupon
06.2017 - 01.2020
Seller Support Associate
Groupon
10.2016 - 05.2017
University of Sassari
J.D. from Law
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