Samantha Kwirirayi
Lublin,06
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Communications Manager
Areluen Botanical Gardens
08.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant
Econet Wireless
03.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Receptionist
Rosewood Guesthouse
04.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Education
Bachelor of Science - Nursing
Akademia Wincentego Pola
Lublin, Poland02-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Receiving support
- Phone Etiquette
Languages
English
Native language
Timeline
Communications Manager
Areluen Botanical Gardens
08.2022 - 04.2024
Administrative Assistant
Econet Wireless
03.2021 - 02.2022
Receptionist
Rosewood Guesthouse
04.2020 - 01.2021
Bachelor of Science - Nursing
Akademia Wincentego Pola
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