Summary
Overview
Work History
Education
Skills
Interests
Hobbies
Languages
Timeline
OfficeManager
Samir ZIANI KERARTI

Samir ZIANI KERARTI

Summary

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

15
15
years of professional experience

Work History

Senior Quality Specialist

Cognizant
Krakow
04.2023 - Current
  • Providing regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Educate the team on particular QA benchmarks and confirm the sustained compliance with these standards.
  • Monitored product standards and quality-control programs.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • For 119 tasks evaluated 01 appeals raised : No appeals on decisions
    118 (99.2%) / Decision reversals 01 (0.8%).

Web Implementation Specialist

Cognizant
Krakow
03.2022 - 04.2023
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Assist clients with implementation of Google technologies (Analytics, Ads, Google Tag Manager, and Merchant Center) on different platforms.
  • Troubleshoot and address any customer challenges that may come up during the implementation process.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Different types of direct communication with customer, developer and account manager
  • Handled over 5 incoming calls daily while providing excellent customer service.

Automotive Service Advisor

RENAULT
Tlemcen
02.2019 - 10.2021
  • Answered questions and provided information about Renault.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Developed estimates by costing materials, supplies, and labor.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Suggested additional services to customers in order to meet upsell goals.

Designer

Gravoplex
Tlemcen
06.2008 - 01.2019
  • Maintained consistent use of graphic imagery in materials and other marketing outreach.
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
  • Researched new design technology and tools to bolster professional skillset and drive quality deliverables.
  • Used Adobe Creative Suite to edit images for use in marketing materials and website content.
  • Created marketing materials, including brochures, flyers and product catalogs to brand standards.

Education

M.D. - Project Management

Akademia WSB
Poland
06.2023

M.D. - Electrical, Electronics Engineering Technologies

Abou Bekr Belkaid University
Algeria
06.2018

Skills

  • Communication Skills
  • HTML/CSS/JS
  • Web notions (Cookies, Data-layers, Hits)
  • Problem-Solving Skills
  • Google Analytics/Google Tag Manager/Google Ads
  • Merchant Center
  • Google Connect
  • Microsoft Office
  • JSON/XML/CSV
  • Sales and Marketing
  • Team Bonding
  • Tracking Specialist

Interests

learning and skills development, personal qualities, growth mindset, positive impact

Hobbies

I am not only a biker but also a founding member of a mountain bike association.

I have a strong passion for photography and nature.

Languages

Arabic
Native language
French
Advanced
C1
English
Advanced
C1

Timeline

Senior Quality Specialist

Cognizant
04.2023 - Current

Web Implementation Specialist

Cognizant
03.2022 - 04.2023

Automotive Service Advisor

RENAULT
02.2019 - 10.2021

Designer

Gravoplex
06.2008 - 01.2019

M.D. - Project Management

Akademia WSB

M.D. - Electrical, Electronics Engineering Technologies

Abou Bekr Belkaid University

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Samir ZIANI KERARTI