Samir Zweit
Customer Advisor
Summary
Diplomatic Customer Advocate with expertise in Tourism industry customer research. With more than 10 years experience in rent a car companies, i have learnt how to be proficient in translating data into concrete plans of action to improve customer satisfaction. Excellent communicator with clients and colleagues alike, i am also able to handle with very demanding customers.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Customer Advisor for Airline business
Concentrix
Katowice, Poland
08.2023 - Current
- Assisting passengers, supporting them with travel difficulties and providing information via incoming calls/chats/emails on the following topics: rescheduling flights, baggage, booking tickets,
- Handling complaints
Customer support
Profil Dienstleistungen cc GmbH
Berlin, Germany
09.2021 - 12.2022
- Responded to customer requests for products, services, and company information, (e-mail only)
- Customer service via Email, reservations (e-mail only)
- Offered advice and assistance to customers, paying attention to special needs or wants (e-mail only)
Warehouse Worker
Kfzteile24 Logistik GmbH
Neuseddin, Berlin, Germany
03.2021 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
Check in agent
Europcar Mobility group
Fiumicino airport, Rome, Italy
03.2011 - 12.2019
- Assisting customers during car collection and car return.
- Process fleet report and invoices
- Carry out vehicle audits in order to meet expected standard in cleanliness and safety
Check in agent
Avis Budget
Fiumicino airport, Rome, Italy
06.2010 - 10.2010
- Assisting customers at the car collection and car return.
- Process fleet reports and invoices
- Carry out vehicle audits in order to meet expected standard in cleanliness and safety
Education
Master of Arts - Modern languages, communication
Unimarconi
Italy 08.2020 -
Bachelor of Arts - Modern languages and literature
Universita'di Torvergata
Rome, Italy 09.2011 - 2020.07
Telc B2 - German language
Deutsche Akademie
Berlin 09.2020 - 2021.02
DITALS - Italian language for foreigners
Universita'per stranieri di Siena
Siena, Italy 02.2015 - 2015.02
Skills
Passion for customer satisfaction
Additional Information
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 ( Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parlament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
Customer Advisor for Airline business
Concentrix
08.2023 - Current
Customer support
Profil Dienstleistungen cc GmbH
09.2021 - 12.2022
Warehouse Worker
Kfzteile24 Logistik GmbH
03.2021 - 08.2021
Telc B2 - German language
Deutsche Akademie
09.2020 - 2021.02
Master of Arts - Modern languages, communication
Unimarconi
08.2020 -
DITALS - Italian language for foreigners
Universita'per stranieri di Siena
02.2015 - 2015.02
Bachelor of Arts - Modern languages and literature
Universita'di Torvergata
09.2011 - 2020.07
Check in agent
Europcar Mobility group
03.2011 - 12.2019
Check in agent
Avis Budget
06.2010 - 10.2010
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