SANDILE DUBE
WARSAW
Summary
Dynamic Customer Service Representative with a proven track record at Econet Wireless, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in problem resolution and data entry, I consistently deliver satisfactory outcomes, fostering strong relationships and ensuring repeat business.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Econet Wireless
10.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Bachelors in Business Management
Warsaw University of Business
Warsaw, Poland09-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Computer proficiency
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Econet Wireless
10.2021 - 08.2024
No Degree - Bachelors in Business Management
Warsaw University of Business
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