Actively promoting customer satisfaction and loyalty through excellent advice and sales service for German and English-speaking customers
Handled some complaints and ensured that the customer received new goods or additional parts, as quickly as possible
Filled out applications and collected documents for German customers who needed permission to display logos
Specialist for HR and Payroll Account
SD Worx
Home Office
10.2022 - 05.2024
Independent preparation of payroll accounting (including special functions such as payroll accounting for mini-jobs, students, temporary staff, interns, short-term employees)
Management of master data and transaction data
Recording and certification of working hours
Creation of statistics and evaluations
Clarification of wage tax and social security issues
Contact person for various authorities, health insurance funds and social security institutions
Identifying the best solutions for various challenges
Ongoing support in the optimization of processes, procedures and interactions
Customer Service Specialist
Transcom Worldwide Poland Sp. z o.o.
Home Office
12.2021 - 09.2022
Processing e-mail inquiries and telephone contact in German
Checking and updating data and creating new customer accounts
Sharing knowledge and experience with colleagues
Maintaining a high level of customer satisfaction and service quality
Clerk in the Internal Sales Department
Achilles veredelt GmbH
Celle
09.2021 - 10.2021
Creation of orders from external customers
Writing invoices
Preparation of quotations
Customer contact and maintenance of basic data
Self-Employed Management Consultant Assistant
Horbach Wirtschaftsberatung GmbH
Hannover
10.2020 - 07.2021
Organization of meetings and activities in the back office
Acquisition of potential customers
Waitress
Bavaria Alm Garbsen
Berenbostel
10.2018 - 05.2020
Responsibility for looking after guests, taking reservations
Serving orders to the table
Supporting the team in the kitchen and at the counter as required
Shift Manager
Bavaria Alm Garbsen
Berenbostel
10.2019 - 01.2020
Shift planning, greeting guests at the door, seating guests at their table
Taking reservations on the spot and over the phone and billing at the end of each shift
Rotation Worker
Burger King Garbsen
Berenbostel
03.2016 - 09.2018
In the kitchen: preparing meals
At the checkout: customer service, both when taking orders and when preparing them and finally when handing them over to the customer
Newspaper Deliverer
WM Vertriebs- und Werbeservice GmbH
Berenbostel
12.2013 - 10.2015
Delivery of newspapers at weekends
Recruiter Seniorenbetreuung
NeissePflegeLtd
Neisse
11.2024 - obecnie
Aktive akquise neuer Pflegekräfte aus Polen und deren Vermittlung nach Deutschland
Kontakt und Vermittlung von Pflegekräfte aus unserer Datenbank
Verantwortung für den gesamten Recruitingprozess in unterschiedlichen technischen sowie kaufmännischen Bereichen
Das umfasst die Abwicklung von der Ausschreibung über Einladungen der Kandidaten bis hin zum Vertragsangebot
Active Sourcing über Social Media, Communities und Recruiting-Seiten
Erstellung attraktiver Anforderungsprofile
Aufrechterhaltung einer wertschätzenden und transparenten Kommunikation mit den von mir vermittelten Pflegekräften
Education
Training - Assistant for Foreign Languages and Commercial Correspondence
Dr. Buhmann Schule & Akademie
Hanover
08.2018 - 07.2020
Advanced Highschool Diploma -
Geschwister-Scholl-Gymnasium Berenbostel
08.2010 - 07.2018
Elementary School Graduation -
Ratsschule Berenbostel
08.2006 - 07.2010
Skills
MS Office
SAP
Willingness for further development
Organization of work and time management
Communication skills
Languages
German
Native
English
Upper intermediate
Polish
Native
Affiliations
Hiking and cycling
Custom
Personal Information
Birthday: 22.10.1999 in Patschkau
Drivers license class B
Hobbies: Hiking and cycling
Timeline
Recruiter Seniorenbetreuung
NeissePflegeLtd
11.2024 - obecnie
Sales Project Manager
Sygns GmbH Sp. z o.o Poland
06.2024 - 10.2024
Specialist for HR and Payroll Account
SD Worx
10.2022 - 05.2024
Customer Service Specialist
Transcom Worldwide Poland Sp. z o.o.
12.2021 - 09.2022
Clerk in the Internal Sales Department
Achilles veredelt GmbH
09.2021 - 10.2021
Self-Employed Management Consultant Assistant
Horbach Wirtschaftsberatung GmbH
10.2020 - 07.2021
Shift Manager
Bavaria Alm Garbsen
10.2019 - 01.2020
Waitress
Bavaria Alm Garbsen
10.2018 - 05.2020
Training - Assistant for Foreign Languages and Commercial Correspondence
Software Engineer Leader at Cisco System India Pvt. Ltd and Cisco Systems Poland Sp. z o.oSoftware Engineer Leader at Cisco System India Pvt. Ltd and Cisco Systems Poland Sp. z o.o