Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Quote
Timeline
OperationsManager
Sandra Oluwaseun Bassey

Sandra Oluwaseun Bassey

Warsaw

Summary

I am Reliable and caring ready to help the team achieve the goals of the company. A Sales Manager with more than 5 years of experience in all areas of sales. excellent reputation for finding solutions to problems and making customers happier. An organized and reliable candidate who is good at keeping a positive attitude while juggling multiple tasks willingness to take on more tasks to help the team achieve its goals. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Proactive and meticulous CRM with over 5 years of experience in Financial industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Relationship Manager

ADALYNK SPOLKA Z OGRANICZONA
04.2023 - Current
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Made customers aware of current and new programs and services.
  • Created customer support strategies to increase customer retention.
  • Educated customers about Product or Service options and processed purchases.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Directed Number-person team of customer service personnel while helping front-line team members work effectively with over Number daily customers.
  • Created training guides and in-person and online training courses to improve customer user experience in Software environment.

Retention Sales Manager

Globe fx
11.2021 - 01.2022
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Created plans and communicated deadlines to complete projects on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Onboarded new temps by entering employee information into systems upsells reached 20%.
  • Developed team communications and information for meetings.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Customer Service & Front Desk Agent

Oriki Spa
12.2019 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Implemented and developed customer service training processes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promised best prices for customer services and maintained accuracy when determining quotes.
  • Offered advice and assistance to customers, paying attention to special needs or wants, increased revenue by 10% .
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Retention Manager

Multichoice
10.2018 - 10.2019
  • Developed product demonstrations and presentations for customers.
  • Adhered to appropriate legal scripting when required.
  • Made over 45% sales calls weekly to existing and new customers for business growth.
  • Developed new strategies for customer retention activities.
  • Developed creative presentations, trend reports, kitted assets and product data sheets.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Recruited and hired experienced contractors to complete projects on time and within budget requirements.

Education

Master of Arts - Fashion Design

Fashion Academy
Nigeria
11-2017

BBA - Accounting

Yaba College of Technology
Nigeria
09-2015

High School Diploma -

Aunty Ayo Girls Comprehensive Secondary School
Lgos
09-2008

Skills

  • Ul>
  • Accomplished in commission sales
  • P>Revenue retention strategies
  • P>Understanding of sales retention
  • P>Sales tracking
  • P>Sales abilities
  • P>Salesforce proficiency
  • P>Marketing and sales
  • P>Strategic planning
  • P>Strategic account development
  • P>Account servicing
  • P>Retention strategies
  • P>Performance improvement
  • P>Customer Relations
  • Maintaining Customer Database
  • Sales Proficiency
  • Team Goals
  • Information Updates
  • Customer Relationship Management (CRM) Software
  • Effective Customer Communication
  • Paperwork Processing
  • Creative Thinking
  • Quality Control Standards
  • Data Entry
  • Product and Service Sales

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 4 staff members.

Certification

  • Certified Sales Professional

  • Best sales Representative

Languages

English
Advanced (C1)
Russian
Beginner (A1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

Customer Relationship Manager

ADALYNK SPOLKA Z OGRANICZONA
04.2023 - Current

Retention Sales Manager

Globe fx
11.2021 - 01.2022

Customer Service & Front Desk Agent

Oriki Spa
12.2019 - 01.2021

Customer Retention Manager

Multichoice
10.2018 - 10.2019

Master of Arts - Fashion Design

Fashion Academy

BBA - Accounting

Yaba College of Technology

High School Diploma -

Aunty Ayo Girls Comprehensive Secondary School
Sandra Oluwaseun Bassey