Sanelisiwe Sibanda
Wrocław
Summary
Experienced individual providing high-quality administrative and customer support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Demonstrates superior communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Administrative Support
Intenational University Of Logistics And Transport
02.2024 - Current
- Communicating with prospective students and organization's partners on social media platforms
- Administrative support for students at Welcome Centre
- Assisting with recruitment processes
Operations Assistant
SweepSouth
11.2021 - 02.2023
- Onboarding of service providers, approximately 50 individuals per session
- Assisting service providers with logging in and using their worker app
- Creating service providers' worker profiles on Back-Office, approximately 40 per day
- Capturing of service providers' biometrics i.e. fingerprints, profile photos
- Interviewing of service providers Administration
- Data capturing and updating of service providers' worker profiles on Back-Office
- Attending and responding to service providers' WhatsApp communication
- Solving service providers' profile change requests tickets on Zendesk
- Engaging in service providers' performance management projects
- Leading provincial reported theft-case investigations and liaising with private investigator
- Maintained communication with customer support team via Slack to coordinate customer bookings
Administration Assistant
S2 Multimedia
05.2014 - 10.2020
- Maintaining office order and filing
- Liaising with clients and suppliers
- Tracking production schedules
Call Centre Agent
Market South Africa
10.2009 - 05.2012
- Handling outbound telephone calls to clients, offering credit life short-term insurance, credit cards and credit limit increase on credit cards
- Handling client objections in order to meet company targets
- Data capturing
Industrial Trainee
Merlin Pvt Ltd
08.2006 - 07.2007
- Supported team by operating machinery in spinning, preparation, weaving, and finishing departments
- Conducted quality control processes on yarn at the laboratory
- Compiled daily production reports
- Filing of production reports
- Production planning
Education
Master of Science Degree in Logistics - Industrial Systems Engineering
International University of Logistics And Transport in Wroclaw
Wroclaw, Poland02.2025
Bachelor of Textile Technology Honours Degree -
National University of Science And Technology
Bulawayo, Zimbabwe05.2008
Skills
- Onboarding Facilitation
- Multitasking Abilities
- Microsoft Office
- Customer Service
- Experience with Zendesk and Back Office
- Data Capturing
- Analytical Skills
- Remote Office Availability
- Verbal and Written Communication in English
Languages
English
Proficient
C2
Additional Information
References : Upon request
"European Parliament and of Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) introduced into the Polish law with Data Protection Act of 10 May 2018 (Dz U. 2018 poz.1000 as amended). I acknowledge that I have the right at any time to view, to amend or correct and to request to erase my personal data."
Timeline
Administrative Support
Intenational University Of Logistics And Transport
02.2024 - Current
Operations Assistant
SweepSouth
11.2021 - 02.2023
Administration Assistant
S2 Multimedia
05.2014 - 10.2020
Call Centre Agent
Market South Africa
10.2009 - 05.2012
Industrial Trainee
Merlin Pvt Ltd
08.2006 - 07.2007
Master of Science Degree in Logistics - Industrial Systems Engineering
International University of Logistics And Transport in Wroclaw
Bachelor of Textile Technology Honours Degree -
National University of Science And Technology
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