Santa Monica Zagórska
Krzyżanowice
Summary
Accomplished professional with extensive expertise in management, specialising in regulatory compliance, organisational processes, and collaborative development. Demonstrates exceptional leadership aptitude achieving productive, profitable business operations. Proven track record in staff recruitment and training, conflict resolution, and practice development plans. Adept at implementing HR policies, ensuring procedural efficiency, and enhancing practice performance through effective delegating and multitasking efficiency. Committed to client advocacy and quality assurance while excelling in data analysis and reporting to drive process improvement.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work history
Practice Manager
CENTURY DENTAL CLINIC
London, England
2016.07 - 2024.07
- Managed over 25 team members across multiple dental practices.
- Oversaw all HR including full recruitment process, training, appraisals, staff meetings, audits and dismissals
- Responsible for clinical compliance and business and staff development
- Processed and resolved complaints, safeguarding, and patient queries as per regulatory body guidelines
- Implemented updates to clinic policies, procedures and patient care resulting in business growth
- Conducted and analysed KPI reports and optimised clinical workflow using CRM databases
- Planned annual budgets within financial targets and coordinated with external accountants for monthly and year-end accounts
- Liaised with external companies for materials/supplies maintaining productive and profitable exchange
- Created marketing campaigns, client newsletters and practice promotional material which resulted a 15% increase in revenue
Business Owner
COMMENCE CONSULTANCY
London, England
2016.09 - 2021.07
- Created training programs integrating specialist treatments within UK dental practices focusing on communication, realistic implementation and patient retention
- Cultivated success through follow up in-practice instruction encouraging leadership development and team incorporation
- Identified new business opportunities to increase revenue across over 100 practices throughout the UK
- Built strong client relationships, led to repeat business and referrals
- Led cross-functional teams through project lifecycle from conception to completion
- Tracked industry and consumer trends to identify opportunities to boost sales
- Facilitated team-building and morale-boosting activities to support employee satisfaction
Practice Manager
CENTRE FOR DENTISTRY
London, England
2015.10 - 2016.07
- Monitored daily interactions with patients, provided support to team, and worked closely with Corporate Area Manager to achieve practice goals
- Conducted recruitment interviews, led data processing of all HR information and subsequent staff training
- Maintained best practice compliance ensuring regulations followed and patient satisfaction
- Further developed managerial skills through in-company training programs
- Directed marketing campaigns for clinic and oversaw the highest grossing monthly intakes
Lead Dental Nurse
CENTRE FOR DENTISTRY
London, England
2014.10 - 2015.09
- Assisted with general dentistry including specialist complex treatments whilst maintaining daily/weekly logs for all procedures, conducting audits, and liaising with patients and reception team.
Lead Dental Nurse
CENTRAL DENTAL LTD.
Hounslow, England
2012.07 - 2014.02
- Worked alongside clinical team and assisted in educating patients about oral hygiene practices, promoted better health outcomes.
Data Administrator (Temporary)
EDF ENERGY
Bexleyheath, England
2012.01 - 2012.07
- Used SQL/SAP computer systems to update databases and provide accurate meter readings and provided customer service.
Estimate Sales Manager
ASPECT MAINTENANCE
London, England
2010.12 - 2011.07
- Developed and successfully implemented the reactive estimates sales department within the company
- Established positive relationships with potential and existing client by managing key accounts, resulting in consistent revenue generation.
- Worked with various suppliers to ensure efficient deadlines and quality materials for large projects
- Managed new recruits, driving performance with motivational strategies to exceed sales targets.
Education
Bachelor - Psychology
Baylor University
Waco, Texas 2007.09 - 2010.08
High School Diploma -
Weslaco High School
Weslaco, Texas 2003.09 - 2007.05
Skills
- Organisational management
- HR policies implementation
- Leadership aptitude
- Interpersonal communication
- HR Recruitment, hiring and training
- Staff empowerment
- Customer service techniques
- Financial reporting and budgeting
- Data analysis and reporting
- IT Proficient - Microsoft Excel and Word
Personal Information
Nationality: American/British
Languages
English
Native
Spanish
Native
Polish
Beginner
Affiliations
- Gardening
- Painting and Sketching
- Running
Timeline
Business Owner
COMMENCE CONSULTANCY
2016.09 - 2021.07
Practice Manager
CENTURY DENTAL CLINIC
2016.07 - 2024.07
Practice Manager
CENTRE FOR DENTISTRY
2015.10 - 2016.07
Lead Dental Nurse
CENTRE FOR DENTISTRY
2014.10 - 2015.09
Lead Dental Nurse
CENTRAL DENTAL LTD.
2012.07 - 2014.02
Data Administrator (Temporary)
EDF ENERGY
2012.01 - 2012.07
Estimate Sales Manager
ASPECT MAINTENANCE
2010.12 - 2011.07
Bachelor - Psychology
Baylor University
2007.09 - 2010.08
High School Diploma -
Weslaco High School
2003.09 - 2007.05