Sara Stadnik
Kraków
Summary
Dedicated professional with a focus on customer engagement and support. Drives customer loyalty through attentive service and effective communication. Excels in fast-paced environments, ensuring customer needs are met with efficiency and care.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Customer Advisor
Empik S.A
Kraków
11.2025 - Current
- Assisted customers by providing accurate information on product placement, details and availability, enhancing their shopping experience.
- Built long-lasting customer relationships by providing helpful, informative and attentive customer service.
- Resolved customer complaints and problems calmly under pressure, ensuring satisfaction and loyalty.
- Followed up on customer interactions to offer additional support, strengthening relationships and trust.
- Trained new customer advisors, sharing best practices and ensuring high standards of customer service.
- Managed cash and till operations such as refunds, purchases and item scanning.
Sales assistant
Good Lood
03.2025 - 10.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
- Suggested products based on customer needs and preferences to drive sales.
- Demonstrated products and shared in-depth knowledge to support informed purchasing decisions.
- Processed transactions efficiently, handled cash, and operated point-of-sale systems with accuracy.
- Maintained a tidy and organised sales floor to facilitate easy navigation for customers. to enhance customer shopping experience.
Sales assistant
Good Lood
03.2024 - 10.2024
- Recommended tailored products to customers, enhancing their purchasing experience.
- Delivered attentive sales support, fostering positive customer feedback and loyalty.
- Handled customer objections with professionalism, consolidating consumer trust.
- Processed transactions and operated point-of-sale systems with accuracy to ensure smooth customer transactions.
- Provided product demonstrations and shared detailed product knowledge to facilitate purchasing decisions.
- Designed sales floor layout to enhance customer experience.
Waitress
Litex HoReCa Spa-Hen House Food & Drink
Kraków
10.2023 - 01.2024
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Greeted new customers, answered initial questions and took drink orders.
- Coordinated with kitchen staff to relay special requests or dietary needs, ensuring timely service.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Managed multiple tables, prioritising tasks to ensure seamless service during peak hours.
- Contributed to team meetings focused on service improvements and implemented new procedures to enhance efficiency.
- Adhered to food safety and hygiene standards, contributing to a clean and safe dining environment.
- Organised and replenished silverware, linens, and condiments to ensure availability for service.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
Waitress
Wolf Pit Tavern
Kraków
08.2022 - 06.2023
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring accuracy of orders and enhancing customer satisfaction.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Resolved customer complaints with empathy, providing effective solutions to ensure positive dining experiences.
- Maintained tidy dining area by clearing tables and resetting them promptly for new guests.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Customer Advisor
Empik S.A
Kraków
08.2020 - 09.2020
- Answered customer enquiries on product placement, details, and availability, enhancing overall service experience.
- Maintained up-to-date knowledge of products, services, and company policies to offer accurate information to customers.
- Adapted communication style to engage diverse customers, fostering clear and effective dialogue.
- Processed purchases and scanned items at till, ensuring accurate cash management and smooth transactions.
Education
Master's Degree - National Security - Forensics
Akademia WSB
Kraków01-2027
Bechelor's Degree - National Security
WSB Academy
Cracow07-2024
Math-Physics-English-IT
Samorządowe liceum Ogólnokształcące
Stalowa Wola04-2019
Skills
- Transaction processing
- Customer complaint handling
- Product knowledge
- Sales support
- Marketing and sales experience
- Verbal communication
- English fluency
- Problem solving
- Adaptability
- Multitasking
- Organised and reliable
- Positive and approachable
Certification
- Cambridge English Level 2 Certificate ESOL International
- Diploma in Visage and Styling, title of Make-up Artist
Languages
English
Beginner
A1
Custom
I hereby give consent to the processing of my personal data for the purpose of recruiting for the position I applied for.
Hobbies
- literature
- computer games
- learning new languages
- fashion
- learning new things
Timeline
Customer Advisor
Empik S.A
11.2025 - Current
Sales assistant
Good Lood
03.2025 - 10.2025
Sales assistant
Good Lood
03.2024 - 10.2024
Waitress
Litex HoReCa Spa-Hen House Food & Drink
10.2023 - 01.2024
Waitress
Wolf Pit Tavern
08.2022 - 06.2023
Customer Advisor
Empik S.A
08.2020 - 09.2020
Master's Degree - National Security - Forensics
Akademia WSB
Bechelor's Degree - National Security
WSB Academy
Math-Physics-English-IT
Samorządowe liceum Ogólnokształcące