Saron Fita
Krakow
Summary
A dedicated, hardworking individual with a strong command of English (C1 level) and a keen eye for detail. Skilled in communication, teamwork, and time management, with experience in customer service and team leadership. Demonstrates adaptability and resilience under pressure, with a proven track record of meeting strict deadlines. Seeking a position as a Video Content Moderator where I can apply my skills in reviewing content, ensuring compliance, and maintaining high standards of accuracy and neutrality.
Overview
5
5
years of professional experience
Work History
Customer Service Consultant
Concentrix
04.2023 - Current
- Respond to customer inquiries and provide accurate and timely information regarding products, services, shipment status, and important questions
- Demonstrated leadership and organization skills, critical for managing content review tasks.
- Assist customers in placing orders, processing payments, and resolving any issues or concerns related to their orders or shipments
- Handle customer complaints and disputes, striving to find mutually satisfactory resolutions while maintaining a high level of customer satisfaction
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Conducted thorough research on complex issues when required, ensuring accurate information was provided to customers at all times.
English Teacher
Little steps School
01.2023 - 04.2023
- Introduce and reinforce basic vocabulary, phonics, and grammar concepts through interactive and play-based teaching methods
- Incorporate storytelling, songs, rhymes, and games into lessons to promote language acquisition and enhance children's language proficiency
- Communicate regularly with parents or guardians to share updates on their child's progress, strengths, and areas for improvement in English language learning
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Team Lead
Kehsud Technology Trading P.L.C
05.2020 - 09.2022
- Set clear expectations and goals for team members, aligning them with the overall objectives of the organization
- Delegate tasks and responsibilities to team members based on their skills, knowledge, and capacity, ensuring a balanced workload distribution
- Monitor and evaluate team performance, providing regular feedback, coaching, and mentoring to support individual growth and development
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Bachelor - international relations
WSB UNIVERSITY
Krakow11.2024
Bachelor of Industrial Engineering -
MEKELLE UNIVERSITY
Mekelle01.2023
Skills
- Content review and Compliance
- Attention to detail
- Adaptability
- Decision making and problem solving
- Computer literacy and technical skills
- Microsoft Excel & Word
- Graphic content handling
- Teamwork
- Time management and organisation
Languages
English
References
- Ephrem Degaga, CEO, ephrem.degaga@aisec.net, +251929333269
- Assefa Gebresilase, CEO, +251911230843
- Natalia Petrynka, Director, natalia.petrynka@littkesteps.pl
Languages
English - Native speaker
Amharic - Native speaker
Tigrinya - Native speaker
Afaan Oromo - Native speaker
Timeline
Customer Service Consultant
Concentrix
04.2023 - Current
English Teacher
Little steps School
01.2023 - 04.2023
Team Lead
Kehsud Technology Trading P.L.C
05.2020 - 09.2022
Bachelor - international relations
WSB UNIVERSITY
Bachelor of Industrial Engineering -
MEKELLE UNIVERSITY
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