Sebastian Miętka
Wrocław
Summary
I have many years of experience related to debt collection, customer service and administration. In my previous jobs I cooperated with both individual and business clients. Through my activities, I managed to solve the problems of clients and partners as well as too k care of the highest level of their satisfaction
Overview
9
9
years of professional experience
Work History
Administrative Worker
Mauffrey Polska
09.2023 - 02.2024
- Carry out day-to-day administrative support for the office.
- Preparation of waybills and shipping documents.
- Keeping records in order and archiving.
- Performing cost estimates, preparing reports and statements.
- Issuing invoices.
- Customer service, answering phone calls and emails.
- Ongoing collection of receivables.
- Cooperation with other departments of the company.
Customer Service Specialist
Pyszne.pl
10.2022 - 08.2023
- Hotline, chat and e-mail support.
- Consideration of complaints.
- Monitoring the status of completed orders.
- Helping customers and company partners, providing information and solving problems.
- Cooperation with dispatchers and other company departments.
- Creating reports and presentations.
Sales Support Specialist
Optident
11.2021 - 06.2022
- Cooperation with the management board and other company departments.
- Building and maintaining positive relationships with customers.
- Cooperation with the sales team.
- Promoting the company's services and products by phone.
- Implementation of established sales plans
Web Search Evaluator
Appen Connect
11.2021 - 09.2022
- Transcription of voice recordings in Polish and English.
- Quality control of transcriptions and translations
Customer Service Specialist
Kaczmarski Inkasso
01.2018 - 11.2021
- Monitoring, debt collection and pre-debt collection activities.
- Recognizing and assessing the client's financial situation.
- Collecting documentation necessary for debt collection.
- Providing information and solving problems.
- Updating personal data.
- Effectively control the sharing of proprietary and confidential information with customers on general communication lists.
Internship In Accounting Office
General Outsource
06.2017 - 09.2017
- Taking care of order in documentation and archiving.
- Customer service, answering telephones and e-mails.
- Preparing company letters and correspondence.
Internships In the Copywriting Department
Media Creator
05.2016 - 05.2016
- Preparing product descriptions based on information from the customer.
- Writing SEO articles for blogs and corporate websites.
- Publishing materials on blogs and social media (Instagram, Facebook, LinkedIn).
- Writing texts for infographics, e-books, press releases, newsletters and social media.
Customer Service Specialist
MConnect
08.2015 - 08.2017
- Active sales and achievement of company goals.
- Collaboration with the team.
- Concluding and updating contracts.
Education
Bachelor - Cultural Studies
Uniwersytet Pedagogiczny Im. KEN W Krakowie
Krakow, Poland09.2017
Skills
- Knowledge of customer service standards
- Developed negotiation skills
- Writing skills
- Proficient knowledge of MS Office (Excel, Word, Office, Teams) and MS Windows
- Basic knowledge of invoicing
- Proficiency in using CRM systems
- Knowledge of using Rewizor and enova365 programs
- Forklift license in WJO category II
HOBBIES
- Soccer.
- Rock music.
- History.
CONSENT
I consent to the processing of my personal data for the purposes necessary for the recruitment process in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (RODO).
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Administrative Worker
Mauffrey Polska
09.2023 - 02.2024
Customer Service Specialist
Pyszne.pl
10.2022 - 08.2023
Sales Support Specialist
Optident
11.2021 - 06.2022
Web Search Evaluator
Appen Connect
11.2021 - 09.2022
Customer Service Specialist
Kaczmarski Inkasso
01.2018 - 11.2021
Internship In Accounting Office
General Outsource
06.2017 - 09.2017
Internships In the Copywriting Department
Media Creator
05.2016 - 05.2016
Customer Service Specialist
MConnect
08.2015 - 08.2017
Bachelor - Cultural Studies
Uniwersytet Pedagogiczny Im. KEN W Krakowie
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